Ratings based on 71 Verified Reviews

3.9 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 3 Jul 2024
The room had a very Smokey smell and stained carpet. The room was somewhat dated.
1 out of 5
by A verified traveler

Posted 27 Jun 2024
I mad multiple concerns that were never fully addressed. Was moved rooms 3 times due to cleanliness and unbearable noise from the club in the hotel. Being moved at 3 am. Also getting woken up early morning due to “maintenance”. They say this hotel is 5 stars but I’ve stayed in my hotels and I don’t think this reaches a 3 star hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 May 2024
4 out of 5
by A verified traveler

Posted 4 May 2024
Staff were friendly
4 out of 5
by A verified traveler

Posted 3 Mar 2024
Great hotel very close to west bay. Only downfall was the fact that we couldn't use the spa area as it was closed until after Ramadan.
2 out of 5
by A verified traveler from ACHRAFIEH

Posted 29 Feb 2024
The standard is No more 5 stars hotel. Old property, not even proper shower. Struggled with hot waters.
2 out of 5
by A verified traveler

Posted 25 Feb 2024
Older 5star hotel Location 📍 Good location in walking distance to Saad metro station and a couple of restaurants Staff 🏨 Staff are nice and polite but not very helpful, I had a couple of requests , all promised but none delivered Rooms 🛏️ Rooms are old and not 5star-clean, king bed is actually attached-twin-beds and does not feel as comfortable. You will feel space between two frames. Pillows are not comfortable. Room size is decent 🔌🔌 Power outlets are horrible, they never work and everything is loose including room electric furniture. Power broke my hair blower due to power inconsistency. There is no power outlet close to bed. 🏊‍♂️ Pool and Spa Wonderful pool and spa, very clean with a nice architecture 👨‍🍳 Restaurant Food is good, staff are not well trained and it gets forever to call them as they are never around. Price It is expensive compared to other options, recommend to choose other higher end 5 star hotel or decent 4 star with more comfortable room
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Feb 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Feb 2024 on Hotels
5 out of 5
by A verified traveler from Halesowen

This traveler left a rating score only Posted 4 Jan 2024
Back to Hotel Details Showing Reviews 1 - 10 of 71 Next