Ratings based on 730 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 18 Nov 2024
We arrived at 8am but the staff were very helpful in arranging our room early. An excellent hotel with some excellent facilities. The only negative was the buffet dining, which had good food but was over priced.
by A verified traveler
Posted 5 Nov 2024
We loved that Hilton has its own beach. Suggestion: not to ask guests to leave the beach around 6pm for cleaning. We were there in September and could stay for another hour at the beach, but were asked to leave. Cleaning the beach area could be done early morning before opening the beach area. We I also would like to thank housekeeper Abu Tarek for his service.
Comment from Hotel Management
11 Nov 2024 by Wael, Hotel Management
Hi Irina,Thank you for your feedback! We're glad you enjoyed the beach and appreciate your suggestion about the cleaning time. We’ll make sure to pass along your thanks to Abu Tarek for his excellent service. Looking forward to welcoming you back!
by A verified traveler from Crayford
Posted 4 Nov 2024
Great hotel, location and staff. Main restaurant for dinner was ‘average’ as expected -so dine elsewhere. Breakfast buffet was great. Pool area and beach were really nice with great views for an ‘evening drink’.
Comment from Hotel Management
4 Nov 2024 by Wael, Hotel Management
Dear Darren,Thank you for your kind words about our hotel, location, and staff! We're delighted that you enjoyed the breakfast buffet and the beautiful views from our pool area and beach. We appreciate your feedback regarding the dinner experience and will use it to improve our dining options. We hope to see you again for another memorable stay!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Wael, Hotel Management
Dear Riyaz,Thank you for the 4-star rating! We strive for excellence and would love to know how we can earn that extra star next time. Your feedback helps us improve and serve you better. Looking forward to exceeding your expectations in the future.
by A verified traveler
Posted 27 Oct 2024
Very good hotel for staying. I recommend this hotel.
Comment from Hotel Management
29 Oct 2024 by Wael, Hotel Management
Hi Kadir,Thanks for the great recommendation! We’re really happy to hear you enjoyed your stay. Can’t wait to have you back with us soon!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Wael, Hotel Management
Hi Lisa,We appreciate your four-star rating and your support! If there's anything specific we can do to elevate your experience, please let us know. Hope to see you again soon!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Wael, Hotel Management
Thanks, Nader, for the wonderful 5-star rating! We're delighted you had a great experience with us and look forward to welcoming you back soon!
by A verified traveler
Posted 10 Oct 2024
The room had a terrible odour of damp with paint blistered on some walls. The electrics in the bathroom failed during our stay and was repaired by two clowns who attempted the fix while live and nearly electrocuted themselves with a huge bang mid repair.
When filling the bath it was clear the water was a dirty brown colour not very inviting for a soak
Not 5 star very tired in appearance and function
Comment from Hotel Management
20 Oct 2024 by Wael, Hotel Management
Hi Andrew,We sincerely apologize for the issues you encountered during your stay. The odor, bathroom electrical failure, and water quality are unacceptable, and we appreciate you bringing this to our attention. Your feedback is crucial for our improvement, and we will address these concerns promptly. We hope to welcome you back in the future for a much better experience.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Wael, Hotel Management
We appreciate the 5-star rating, Gulnar! It's fantastic to hear you enjoyed your time with us. Can't wait to see you again soon!
