Ratings based on 329 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Good location, rooms and helpful staff.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Dear Nazlin,Greetings from Ezdan Hotel, West Bay Towers.Thank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us, and that we can exceed your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,
by A verified traveler from Chennai
Posted 27 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Dear Lakshmi,Greetings from Ezdan Hotel, West Bay Towers.Thank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us, and that we can exceed your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,
by A verified traveler
Posted 24 Oct 2024
TV wouldn’t connect and when told they would fix it while I was out to dinner I came back and it was still not working.
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
Dear Mr. Josh,Greetings from Ezdan Hotel, West Bay Towers!Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the TV during your stay. It’s disappointing to hear that the issue was not resolved while you were out, and we understand how frustrating this must have been.Please know that we take such matters seriously, and we will follow up with our maintenance team to ensure prompt resolutions in the future. Your comfort is our priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back and provide a much-improved experience.Warm regards,
by A verified traveler from London
Posted 9 Oct 2024
I loved the hotel’s warm hospitality, attentive staff, and convenient location. While the dining options is excellent, The location was also perfect, with easy access to everything I needed.
If I had to mention something, overall it was a great experience. Bravo Ezdan Hotel!
Comment from Hotel Management
10 Oct 2024 by Management, Hotel Management
Dear Mr. Mohammed,Greetings from Ezdan Hotel, West Bay Towers. Thank you for taking the time to write a review about your stay with us and it was indeed our pleasure having you as our guest. We are delighted to know that we were able to provide you with a memorable time with us. Thank you for your positive comments about our hotel and the services we provide. These kind words will surely encourage us to keep creating memorable experiences for our cherished guests. Once again, we appreciate your time and feedback and we look forward to welcoming you back, assuring you of exceeding our guests’ expectations at all times.Thank you.Kind Regards,
by A verified traveler from Chennai
Posted 7 Oct 2024
This hotel has best view and big room and housekeeping are goods everything comfortable
Comment from Hotel Management
8 Oct 2024 by Management, Hotel Management
Dear Lakshmi,Greetings from Ezdan Hotel, West Bay Towers.Thank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us, and that we are able to exceed your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Management, Hotel Management
Dear Mr. Mohamed Riadh,Greetings from Ezdan Hotel, West Bay Towers. Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay and that we exceeded your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,
by A verified traveler from Riyadh
Posted 4 Sep 2024
Nice, and affordable. But rooms are so small and bed is so small as well
Comment from Hotel Management
19 Sep 2024 by Management, Hotel Management
Dear Mr. Nabil,Greetings from Ezdan Hotel, West Bay Towers.Thank you for sharing your review with us. We’re glad to hear that you found our hotel to be nice and affordable. However, we regret that the room and bed size did not meet your expectations.Your comfort is essential to us, and we appreciate your input as it helps us improve our offerings. We hope to have the opportunity to welcome you back in the future, perhaps with a room that better suits your needs.Thank you.Warm regards,
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Management, Hotel Management
Dear Mr. Mohamed Riadh,Greetings from Ezdan Hotel, West Bay Towers.Thank you for sharing your review with us. Thank you for taking the time to share your review of your stay with us. We are sorry to hear that your experience was not completely satisfactory. We appreciate your input and will use it to make necessary improvements and we hope to have another chance to exceed your expectations in the future.Thank you.Best regards,
by A verified traveler
Posted 26 Aug 2024 on Hotels
Never stayed refused me entry.
Comment from Hotel Management
1 Sep 2024 by Management, Hotel Management
Dear Ms. Rebekah,Greetings from Ezdan Hotel, West Bay Towers. Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your recent attempt to check-in.Unfortunately, we had to refuse entry as there was a violation of our hotel's policy. We understand this may be disappointing, and we are sorry for any frustration this may have caused. Our policies are in place to ensure the safety and comfort of all our guests, and we strive to enforce them consistently and fairly.Thank you for your understanding. Best regards,
