Ratings based on 48 Verified Reviews
4.5 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The amenities were amazing. The customer service was great esppecially the staff at Thai Kitchen.
My room was a bit dated and smelled of mildew. I didn't ask to be move or cleaned so that is on me.
Comment from Hotel Management
24 Nov 2024 by Sean Spinks, Hotel Management
Dear Bryant,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Expedia Community. We greatly appreciate your positive comments. We will ensure teams are made aware of your appreciation and recognized for their amazing service they have rendered.On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
by A verified traveler
Posted 22 Oct 2024
Decent quality apartment hotel in the West Bay area. Staff were pleasant and helpful. I ate a dinner and a breakfast in the restaurant but otherwise self-catered. The restaurant dinner was excellent, there are many regional styles to choose from.
My apartment itself was quite a bit smaller than others I've experienced i the Gulf, and the kitchen was rather cramped though manageable.
The hotel is about 1km from the nearest Metro station (DECC) but the local shuttle bus links the Metro to the West Bay area and the bus stops close to the hotel. I didn't realise that until the second day - it would have been good if the 'welcome' info at the hotel pointed it out. I suppose most guests use the abundant and cheap taxis.
All in all, the hotel met my expectations from the booking data and photos and I would recommend it.
Comment from Hotel Management
24 Oct 2024 by Sean, Hotel Management
Dear Anthony,Thank you for taking the time to review your experience at Centara West Bay via Expedia. We are happy to know that you have enjoyed your stay. Thank you for the compliments of our staff and excellent restaurant dinner, we will gladly share it with the team to recognise their dedication. We appreciate your feedback regarding Metrolink bus stop, it has been shared to the relevant department heads for our improvement. It was a pleasure hosting you at Centara. We hope to welcome you again in the future.Yours sincerely,Sean SpinksGeneral Manager
by A verified traveler
Posted 3 Oct 2024
Amazing customer service and lovely staff. When we checked in the hotel staff had upgraded our room for an exclusive room which was so beautiful and big. I would definitely recommend anybody who is travelling to Doha to book this hotel.
Comment from Hotel Management
3 Oct 2024 by Sean, Hotel Management
Dear sarina, Thank you for your taking the time to review your recent experience at Centara through Expedia Community. We greatly appreciate your positive comments. It is wonderful to read that you enjoyed your stay. We will gladly share your compliments with the team.On behalf of our Centara team, I thank you, it will be a great pleasure hosting you on your next visit.Yours sincerely,Sean SpinksGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Great place to stay in Doha
Comment from Hotel Management
23 Sep 2024 by Sean Spinks, Hotel Management
Dear Abdulaziz,Thank you for your dedicated time to review and rating your recent experience at Centara through Expedia Community.We greatly appreciate your positive rating ranking stars. We will gladly share your compliments with the team.On behalf of our Centara team, I thank you, it will be a great pleasure hosting you on your next visit.Yours sincerely,Sean SpinksGeneral Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Sean Spinks, Hotel Management
Dear Gulnar,Thank you for your dedicated time to review and rating your recent experience at Centara through Expedia Group Community.We greatly appreciate your positive rating ranking stars. We will gladly share your compliments with the team.On behalf of our Centara team, I thank you, it will be a great pleasure hosting you on your next visit.Yours sincerely,Sean SpinksGeneral Manager
by A verified traveler
Posted 19 May 2024
Custermer service horrible
Comment from Hotel Management
20 May 2024 by Sean Spinks, Hotel Management
Dear Alaiz,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Expedia Community. We regret not having the opportunity of speaking to you directly while you were still at the property, so i could have apologised to you personally and rectified the challenges you had encountered.Therefore, your valued rating score and comment have been shared with all respective department leaders and addressed with the utmost importance which our team leaders are working on to follow up of all points. We would very much appreciate you staying with us in the future so that we can restore your confidence in us and assure you our best care and attention.Yours sincerely, Sean Spinks General Manager
by A verified traveler
Great from start to finish
Posted 2 May 2024 on HotelsAll the staff very helpful best hotel breakfast I have ever had thank you to the lady that checked me in and a thanks to Deney the restaurant manger first class and thank you again
Comment from Hotel Management
4 May 2024 by Sean, Hotel Management
Dear John,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Expedia Community. We greatly appreciate your positive comments. We will ensure Mr. Deney & his team are made aware of your appreciation and recognized for their amazing service they have rendered.On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Sean Spinks, Hotel Management
Dear Sir or Madam,Thank you for your dedicated time to review and rating your recent experience at Centara through Hotels.com Community.We greatly appreciate your positive rating ranking stars. We will gladly share your compliments with the team.On behalf of our Centara team, I thank you, it will be a great pleasure hosting you on your next visit and we are looking forward to welcoming you soon for more memorable experiences in the future.Yours sincerely,Sean SpinksGeneral Manager
by A verified traveler
Posted 24 Feb 2024
Excellent hotel with great reception staff. Will recommend.
Comment from Hotel Management
24 Feb 2024 by Sean Spinks, Hotel Management
Dear Foysal,Warm Greetings from Centara West Bay Hotel & Residences Doha. We thank you for dedicating your time to write a review about your recent experience at Centara through the Expedia Group Community. We greatly appreciate your positive comments. We will ensure teams are made aware of your appreciation and recognized for their amazing service they have rendered.On behalf of our Centara Team, I thank you, it was a great pleasure hosting you on your recent visit. Yours sincerely, Sean Spinks General Manager
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Sean Spinks, Hotel Management
Dear Mohammed,Thank you for your dedicated time to review and rating your recent experience at Centara through Expedia Group Community.We greatly appreciate your positive rating ranking stars. We will gladly share your compliments with the team.On behalf of our Centara team, I thank you, it will be a great pleasure hosting you on your next visit and we are looking forward to welcoming you soon for more memorable experiences in the future.Yours sincerely,Sean SpinksGeneral Manager
