Ratings based on 961 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Good location, easy walk to Marvel stadium and right next to Southern Cross Station plus walk to DFO South Wharf.
Comment from Hotel Management
22 Nov 2024 by Team Travelodge, Hotel Management
Dear Sean,Thank you for a great rating,Warm RegardsTeam Travelodge
by A verified traveler from Hamilton
Posted 18 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Team Travelodge, Hotel Management
Dear Shane,Thank you for a great rating,Warm RegardsTeam Travelodge
by A verified traveler
Posted 17 Nov 2024
It's not like any of the big brands, you get what you paid for. Very conveniently located to a major train station, located in the free tram zone as well. Everything else (room wise) is absolutely minimal average cleanliness
Comment from Hotel Management
19 Nov 2024 by Raquel , Hotel Management
Dear Xinyi , Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our convenient location near the train station and within the free tram zone—these are certainly advantages we’re proud to offer our guests!We’re sorry to hear that the room and cleanliness did not exceed your expectations. Your comments are noted, and we’ll continue to work on maintaining and improving our standards to ensure all our guests enjoy a comfortable stay.We appreciate your honesty and hope we’ll have the opportunity to welcome you back in the future, where we’ll strive to provide an even better experience.Kind regards,Raquel - Duty Manager
by A verified traveler
Posted 17 Nov 2024
Nice place to stay. Convenient to shopping & eating. Better information on how to get there walking from Southern Cross station would be great. Street that lobby faces can feel a little sketchy at times.
Comment from Hotel Management
18 Nov 2024 by Raquel , Hotel Management
Dear Catherine,Thank you for taking the time to share your feedback. I’m delighted to hear that you found our location convenient for shopping and dining and that you enjoyed your stay with us.I appreciate your suggestion regarding walking directions from Southern Cross Station. We will review this and look at ways to provide clearer instructions to make it easier for our guests to navigate. Your observation about the street is also noted, and we’re committed to ensuring our guests feel comfortable and secure during their stay.If there’s anything else we can assist with or improve for your next visit, please don’t hesitate to let us know. We hope to welcome you back soon!.Kind RegardsRaquel - Duty Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Duty Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback and for rating us 4 out of 5! We're delighted to hear that you enjoyed your stay with us and that most aspects of your experience met your expectations.If there is anything specific that we could improve to make your next visit a 5-star experience, we would love to hear your suggestions. Your insights help us refine our services and ensure our guests have the best possible experience.We look forward to welcoming you back soon and hope to exceed your expectations next time!
by A verified traveler
Posted 15 Nov 2024
Stay was okay, besides an incident towards one of the guests. Didn’t seem to be handled well, and was traumatic for my sister to witness.
Comment from Hotel Management
22 Nov 2024 by Team Travelodge, Hotel Management
Dear Taylah,Thank you for sharing your feedback. I am truly disheartened to hear that the incident involving one of the guests impacted your sister's stay. Please rest assured that as soon as the situation was reported to our front desk, we took immediate action. This included contacting the relevant authorities and involving senior management, who were on-site to de-escalate the situation promptly. Furthermore, all statements and evidence were provided to ensure a safe resolution.Our team regularly undergoes training to manage such incidents effectively and to prevent any situation from escalating. I hope this helps reassure both you and your sister. While we cannot change the unfortunate events that were beyond our control, we remain committed to providing a safe environment for our guests and staff, and this situation was handled in line with our established protocols.Thank you again for your understanding.Kind regards,Karina ChekmarevaAssistant Hotel Manager
by A verified traveler
Posted 11 Nov 2024
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Comment from Hotel Management
15 Nov 2024 by Duty Manager, Hotel Management
Dear Clark,Thank you for your feedback and the great rating! We're glad you had a positive experience overall. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!
by A verified traveler
Posted 9 Nov 2024
Good location
Comment from Hotel Management
10 Nov 2024 by Raquel , Hotel Management
Dear Jason , Glad to hear you liked the location! A central or convenient spot can really enhance your stay. Hope you had a chance to explore the area!.Kind RegardsRaquel - Duty Manager
by A verified traveler
Posted 6 Nov 2024
Staff were great. Very pleasant and accommodating. Beds were comfortable. Very convenient location.
Would be nice to have a toilet brush in the toilet. Would make it more comfortable for everyone if there was. A fan in the bathroom would’ve improved the experience.
But overall nice place to stay
Comment from Hotel Management
9 Nov 2024 by Duty Manager, Hotel Management
Dear Justine ,Thank you for your kind feedback! We’re so pleased to hear that our staff, comfortable beds, and convenient location made your stay enjoyable. We appreciate your suggestions about adding a toilet brush and a fan in the bathroom – we’ll certainly consider them to enhance the experience for our future guests. We hope to welcome you back to Travelodge Hotel for another great stay!Kind RegardsRaquel - Duty Manager .
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Kitty- Travelodge Docklands Duty Manager Team , Hotel Management
Dear Steven, Thank you for taking the time to post your review about Travelodge Docklands. I’m so pleased to hear that you had an enjoyable stay with us. We hope to see you again next time.Kind regards,
