Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Location
by A verified traveler
Posted 15 Nov 2024
There are no dining facilities - only minibar if you order through an app but only very limited packet stuff available.
No restaurants or bars around
Staff not interested in being helpful - takes them ages to checkin and out. Seem to spend inordinate amount of time on keyboard!
Very disappointed.
by A verified traveler
Posted 20 Oct 2024
The service there is excellent, the staff are very welcoming, friendly and helpful. Everything around the facility is easy to access such as your restaurants, cafes and the marvel stadium. Public transport is also very to locate and access to as well.
Comment from Hotel Management
21 Oct 2024 by Dan , Hotel Management
Hi Julieanne,Thank you for your wonderful review! We're delighted to hear that you found our service excellent and our staff welcoming and helpful. It’s great to know you enjoyed our convenient location near restaurants, cafes, and public transport. We appreciate your feedback and look forward to welcoming you back soon!Kind Regards,Dan NurchandraFront Office Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Dan , Hotel Management
Dear Nipuni,Thank you for your feedback! If there's anything specific you'd like to share or discuss, please feel free to reach out. We appreciate your input!Kind Regards,Dan NurchandraFront Office Manager
by A verified traveler
Posted 26 Aug 2024 on Wotif
Ability to walk 100 metres to the football. Friendliness of staff.
Comment from Hotel Management
29 Aug 2024 by Dan, Hotel Management
Dear Kylie,Thank you for your feedback. We’re delighted to hear that our proximity to the football venue was convenient for you and that you appreciated the friendliness of our staff. Your positive comments are much appreciated, and we look forward to welcoming you back in the future. If there’s anything more we can do to enhance your next visit, please let us know.Kind Regards,Dan NurchandraFront Office Manager
by A verified traveler
The place to be if you're going to Marvel Stadium
Posted 19 Aug 2024 on HotelsMy stay was excellent. I was in Melbourne for a footy game. Docklands was literally right next to Marvel Stadium. You walk out the door and you are looking at Gate 7. I couldn't have asked for anything better.
Comment from Hotel Management
23 Aug 2024 by Raphael, Hotel Management
Hi Patrick, It's really encouraging to hear that you really enjoyed your stay and found the location super convenient for the game. We can't wait to see you again soon for your next trip!Warm regards,Raphael
by A verified traveler
Posted 9 Aug 2024 on Wotif
Good value hotel. Very well located in Docklands.
Comment from Hotel Management
11 Aug 2024 by Raphael, Hotel Management
Hi Paul, Thanks for your kind review! It's really good to hear that you enjoyed your time with us and we hope to see you again soon.Warm regards, Raphael
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Raphael, Hotel Management
Hi Kris,Thanks for your kind review! It's really good to hear that you enjoyed your time with us and we hope to see you again soon.Warm regards, Raphael
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
11 Aug 2024 by Raphael, Hotel Management
Hi Tayfun, Thanks for your kind review! It's really good to hear that you enjoyed your time with us and we hope to see you again soon.Warm regards, Raphael
by A verified traveler
Posted 4 Aug 2024
Hotel excellent, road works outside caused me to checkout a day early
Comment from Hotel Management
8 Aug 2024 by Dan, Hotel Management
Dear Amanda,Thank you for your kind words about our hotel. We're delighted to hear you found it excellent.I am sorry to learn that the road work impacted your stay and led to early check out. While the road work is unfortunately beyond our control, we understand how disruptive it can be. We are in contact with the relevant authorities to address this issue.We appreciate your feedback and hope to welcome you back again.Kind Regards,Dan NurchandraFront Office Manager
