Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
A bit sporadic on daily towel and coffee replacement, but otherwise all good.
by A verified traveler
Posted 17 Nov 2024
Checked in for two nights.
Entering the bathroom, straight away the cleanliness was sub-standard. Long hairs in the shower and badly discolored grout. Hair on face washers and in the sink. Corners of the sink were poorly cleaned too.
Only one bath towel in the room.
I called up and spoke to someone to ask for an extra towel and told them the bathroom was not clean. They said they would send someone up. After an hour no one had come so my wife and I got dressed and went out for dinner and spoke to someone at the front desk.
They sent someone to clean the room, but still left just one towel!
The following day when they cleaned the room, they finally gave us a second towel!
by A verified traveler
Posted 6 Nov 2024
The staff were amazing on check-in. Our room was spacious and had great views
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 23 Oct 2024
Great hotel
Comment from Hotel Management
23 Oct 2024 by Nish, Hotel Management
Thank You for the positive feedback. We are very delighted to know that your recent stay with us was very nice.Hope you will provide us another opportunity to serve you the best hospitality.Thank You againRegardsNischal GurungHotel Duty Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Nish, Hotel Management
Thank You for the positive feedback. We are very delighted to know that your recent stay with us was very nice.Hope you will provide us another opportunity to serve you the best hospitality.Thank You againRegardsNischal GurungHotel Duty Manager
by A verified traveler
Posted 18 Oct 2024
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Comment from Hotel Management
23 Oct 2024 by Nish, Hotel Management
Thank you for taking your time to give us your feedback. We greatly appreciate it.We apologize for the inconvenience that you had to face during you stay.We will put forward the feedback to the management for improvement and investigation.Thank you again very much.Hope you will provide us with a chance again for a better service.RegardsNischal GurungHotel Duty Manager
by A verified traveler
Posted 7 Oct 2024
Staff were very helpful and friendly
by A verified traveler
Posted 6 Oct 2024
It was good.
Comment from Hotel Management
23 Oct 2024 by Nish, Hotel Management
Thank you for taking your time to give us your feedback. We greatly appreciate it.We apologize for the inconvenience that you had to face during you stay.We will put forward the feedback to the management for improvement and investigation.Thank you again very much.Hope you will provide us with a chance again for a better service.RegardsNischal GurungHotel Duty Manager
