Ratings based on 27 Verified Reviews

4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice hotel, AC wasn't working

Posted 25 May 2021 on Hotels
The hotel itself is very nice and historic inside. Our room was warm so I switched on the AC and we left the hotel. After our return, the room was still hot. So the AC wasn't working. At the front desk, I was told that they can check on this the next day as the AC was deactivated. We left the next morning so that didn't help at all for our sleep that night. We can't sleep in hot rooms. The employee told us to open the window if we'd like to cool down the room. I booked a hotel with AC so I can sleep in a cold room. But we had no other choice than open the window. Instantly an extreme air drought started which was insanely loud (never experienced something like that before). I figured to open a window at the hotel corridor so the air drought calmed down. After a couple of minutes, it started again. Someone closed the window. So I opened it again. After a couple of minutes, it started again. Someone closed the window. So I opened it again. Nice little game. Finally, I catched the bellboy and told him that we need this to stay open. He indicated to open a window at another room. That helped a bit but it was still noisy. We just wanted to sleep so I gave up on that. The breakfast was nice.
3 out of 5
by A verified traveler

Posted 25 Feb 2021 on Hotels
Quite good location and helpful staff, but it was the first hotel in Ukraine where I was not sure how clean the room was (used toiletries, nobody cleaned trash bin for the next day). Breakfast can be improved as well.
Comment from Hotel Management
19 Mar 2021 by Hotel Manager Skrypnyk Ksenia, Hotel Management
Dear Yuliya! Thank you for your feedback. We will definitely pay extra attantion and make an investigation to find out the situation about trash bin. Thank you for pointing this out to us. We hope that this situation will not affect your deсision to be a guest of our hotel next time. With all respect and kindness, Hotel manager Skrypnyk Ksenia
4 out of 5
by A verified traveler

Posted 9 Oct 2019 on Hotels
Comment from Hotel Management
23 Oct 2019 by Skrypnyk Ksenia, Hotel Management
Dear Miss Svetlana! Thank you for your kind attitude. It is a great pleasure to meet you in our hotel. Hope to see you soon. Sincerely yours, Front Office Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jul 2019
1 out of 5
by A verified traveler

Stay Away!!!

Posted 19 May 2019 on Hotels
One of the absolute worst hotels stays ever. The management of this hotel has no idea of the term hospitality. They try to make more money from the guests in every hidden way possible. The food was tasteless so I ask for a slice of lemon and hot sauce, they charged 1.5 for the lemon and 2.0 Euros for a drop of water diluted Tabasco sauce. They charge for a bottle of drinking water in the room and an enormous amount for laundry. No coffee or tea in the room as any respectable 4 or 5 hotels would. In the end, a bad hotel in a nice building. Watch out!
5 out of 5
by A verified traveler from Northampton

Posted 9 Feb 2019 on Hotels
Comment from Hotel Management
14 Feb 2019 by Front Office Manager - Kseniia, Hotel Management
Dear Mr.Paul! We are truly grateful for your kind attitude. We hope to see you soon in our hotel. Sincerely yours, Front Office Manager Kseniia
4 out of 5
by A verified traveler

Good hotel. Recommended.

Posted 7 Feb 2019 on Hotels
Good hotel. Recommended.
Comment from Hotel Management
10 Feb 2019 by Kseniia, Hotel Management
Dear Mr. Pavel! Thank you for kind review. We hope to see you soon in our hotel. Sincerely yours, Front Office Manager
5 out of 5
by A verified traveler

Will stay here again

Posted 25 Jan 2019 on Hotels
Beautifully decorated small hotel; polite staff spoke perfect English. I asked for an upgraded room somewhat larger and that was no problem. The basic room is probably good enough unless you’re looking for some more space. Clean rooms and comfortable beds and perfect room service. The location is perfect: less than one block from a main Avenue so it’s nice and quiet but easy to get to the city center and Riverside attractions. I will definitely stay here again.
Comment from Hotel Management
2 Feb 2019 by Front Office Manager - Kseniia, Hotel Management
Dear Mr. Richard! Thank you for a kind response. It is a great pleasure for us to make our guests stay as comfortable as it can be. We will wait for you to visit our hotel soon. Sincerely yours, Front Office Manager Kseniia
4 out of 5
by A verified traveler

Posted 15 Aug 2018 on Hotels
It was lovely but, the breakfast was poor.
Comment from Hotel Management
29 Aug 2018 by Skrypnyk Ksenia, Hotel Management
Dear Sir/Madame! Thank you for your kind responce. We hope to see you in our hotel next time. Sincerely yours, Front Office Manager
5 out of 5
by A verified traveler

Posted 28 Jun 2018 on Hotels
Comment from Hotel Management
5 Jul 2018 by Skrypnyk Ksenia, Hotel Management
Dear Mr. John! We are really grateful for your height appreciation. Hope to meet you in our hotel soon. Sincerely yours, Front Office Manager Skrypnyk Ksenia
Back to Hotel Details Showing Reviews 1 - 10 of 27 Next