Ratings based on 67 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2024
I believe this hotel operates in two separate buildings. The entrance from the main street is a travel agency and the hotel lobby is actually in the back. You can walk through the room full of desk agents, or you can go around the back to the left side of the building. You can see their other hotel building in the alleyway. They have rooms on floors 7-9 and mine was on floor 9. Anyone can access the elevator, but keycard needed to enter hotel room. It looked newish or recently renovated and well maintained. Room was spacious and appeared pretty clean, except the stool seat looked dirty with stains and the bathroom door handle as well. But those were minor issues and the rest clean, no sign of soap scum on glass walls or anything. Hot water fluctuates between comfortable and scolding hot without warning sometimes. I hope they keep up the maintenance, because housekeeping didn’t seem consistent. One day I saw they replenished enough water bottles for my entire stay, but nothing else was done. Other days they cleaned and made the bed, whether or not I put the sign on the door handle. It does get noisy starting around 5-6am. The sound of furniture moving and loud chatting could be heard every morning outside my room. The door frame didn’t feel solid and wasn’t flush, so noise flows in freely. Some loud bass from a bar nearby could be heard at night, but didn’t disturb my sleep. Other than that, I had a comfortable stay and would recommend. Close walk to many tourist spots
Comment from Hotel Management
25 Jul 2024 by RUBY HOTEL , Hotel Management
Dear Tin , We just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards
by A verified traveler
Posted 18 Apr 2024
Great location, service and cleanliness.
Comment from Hotel Management
24 Apr 2024 by RUBY HOTEL , Hotel Management
Dear Luke Tait,We just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards
by A verified traveler
Posted 17 Apr 2024
This place is a hidden gem. Great location and very safe.
Comment from Hotel Management
17 Apr 2024 by RUBY HOTEL , Hotel Management
Dear TJ CaluducanWe just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards
by A verified traveler
Posted 16 Mar 2024
Got upgrade to bigger room. Staff is friendly
Comment from Hotel Management
16 Mar 2024 by RUBY HOTEL, Hotel Management
Dear NHIEN DU KHOAWe just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards
by A verified traveler
Posted 15 Mar 2024
Very modern, new, clean, and neat hotel. Nice balcony for the Family Room. Bathroom comes with rainforest shower that is strong. Room has a flat screen TV, mini fridge, and safe. Many eateries just downstairs the hotel, including Xoi Ga Ut Map Number One (famous for sticky chicken rice), Bun Rieu Ganh (famous for tomato soup noodles), Ben Thanh Market with lots of Vietnamese food options, and the Japanese restaurants along a certain street. Convenience Store Circle K is downstairs the hotel. Many places of interest within walking distance of this hotel eg Takashimaya, Notre Dame Cathedral, HCMC Post Office, Independence Palace, War Raments Museum.
Very friendly and helpful hotel security staff and front desk staff. We were served a vet nice welcome drink that tasted like lime juice.
Hotel rates are very value for money. Highly recommend to stay here!
Comment from Hotel Management
16 Mar 2024 by RUBY HOTEL, Hotel Management
Dear RAYMOND We just want to say that we thank you very much for choosing Ruby Hotel as your place to stay while visiting Ho Chi Minh City. So lucky to have a customer like you. Hotel will try its best to improve service quality and always look forward to your return. Best regards
by A verified traveler
Posted 16 May 2022 on Hotels
by A verified traveler
Posted 3 Dec 2019
old and not worth the price compare to others in the area within 1km radius.
Comment from Hotel Management
9 Dec 2019 by KIM, Hotel Management
Dear Anonymous
Thank you for taking the time to post a valuable review about our hotel. We are grateful for your comments on our customer service and upcoming improvements. Our staff is trained to provide the best service to our guests, and we are happy to find the friendliness and value that we provide during our stay. We are committed to continuing to improve and upgrades .We look forward to seeing you for your next trip in HO CHI MINH CITY !
Love,
KIM, Customer Service Management
by A verified traveler
Posted 1 Nov 2019 on Wotif
Close to most places of interest . Friendly staff , markets great place for breakfast
Comment from Hotel Management
24 Nov 2019 by KIM, Hotel Management
THANK YOU SO MUCH
by A verified traveler
Posted 25 Mar 2019
Comment from Hotel Management
30 Apr 2019 by KIM, Hotel Management
thank you so much
by A verified traveler
Great location.
Posted 10 Mar 2019 on HotelsOK place, nothing special but very good for the price. Excellent location next to the market. Make sure you barter if you go to the market.
Comment from Hotel Management
14 Mar 2019 by KIM, Hotel Management
THANK YOU SO MUCH
