Ratings based on 564 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
The only things that have prevented me from giving this hotel 1 star is the location and the front-line staff that assisted me in securing a room change to their sister hotel because the management staff of the hotel were unresponsive when contacted by the support team at Expedia. The original room given requires many MANY updates before continuing to rent out the space. The room is extremely pungent with moth ball scents that seep into your clothing and belongings even if you stay there for only one night! The bathroom has bugs similar to appearance of "silver fish bugs" that crawl in and out of the drains. AC fan panels are broken so it can't adjust direction of air being blown, but hey at least that works. There are holes in the bathroom door covered by giftwrap similar to the colour of the door. The bathroom itself needs the flooring redone because the water pools into a corner and will stay there overnight unless you'd like to mop it up yourself. Their sister hotel has rooms in better condition, but this is my warning that if you care for a comfortable stay or would like your family to enjoy a restful night's sleep during your trip then stay away from this location. Another warning is not to pick up their free candy out front at the sister hotel, my mom did and the best way to describe what I saw looked like an explosion of tiny lice looking bugs crawling out of the candy and up her arms they were all over and move very fast. You've been warned!
by A verified traveler
Posted 22 Jun 2024 on Hotels
Clean room update with no ex $$$
by A verified traveler
do not book that place
Posted 5 Apr 2024 on Hotelsempty minibar.no safe,do not flush any toilett paper to the toilett sign.20 years ago been the room that condition like on the pictures.next morning checked out.no refound.the hotels.com tried to contact with the hotel but no answer.
by A verified traveler from Oxnard
Posted 25 Feb 2024
Close to the restaurant.
Terrible service
by A verified traveler
Posted 18 Feb 2024
Very nice staffs. Responsive to issue quickly and follow up to ensure things have been resolved. Nice area. Close to everything we were looking for.
by A verified traveler from Sibu
Posted 3 Nov 2023
I will stay here again, tq
Comment from Hotel Management
27 Nov 2023 by The Noble Swan Management, Hotel Management
Dear RAWING ELLISON,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.
by A verified traveler
cleaniness
Posted 27 Oct 2023 on HotelsComment from Hotel Management
27 Nov 2023 by The Noble Swan Management, Hotel Management
Dear YING KIT,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.
by A verified traveler
Posted 19 Aug 2023 on Hotels
Comment from Hotel Management
20 Aug 2023 by The Noble Swan Management, Hotel Management
Dear Mrs/Mr David!Thank you for your staying at our hotel during your time in Ho Chi Minh City.It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.Thank you and Best Regards!
by A verified traveler
Posted 15 Aug 2023
Is an average hotel but i guess you get what you paid for cheap and convenient but do not expect to much and is very noise at night
Comment from Hotel Management
15 Aug 2023 by Ban quản lý nơi lưu trú, Hotel Management
Dear Joana!Thank you for your staying at our hotel during your time in Ho Chi Minh City.We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Thanks and Best Regards!
by A verified traveler
Would not recommend
Posted 25 Jul 2023 on HotelsThis hotel was nothing like the pictures on the website. It was dirty, outdated and falling apart in places. We did not feel safe here at all. We left early to move to another hotel.
Comment from Hotel Management
26 Jul 2023 by The Noble Swan Management, Hotel Management
Dear URSULA,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
