Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
i love it
Comment from Hotel Management
25 Jun 2024 by Hoa Phan, Hotel Management
Dear Tyna,Thank you for choosing New World Saigon Hotel as your destination in HCMC. It was our pleasure to take care of you during your stay and we look forward to seeing you again in the near future.With my best regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Hoa Phan, Hotel Management
Dear harry,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.With my best regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 19 Jun 2024
Nice staff, great location
Comment from Hotel Management
19 Jun 2024 by Hoa Phan, Hotel Management
Dear Keaton,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Yours sincerely,Niklas WagnerGeneral Manager
by A verified traveler
Posted 18 Jun 2024
Expedia is limited to 1500 characters, which does not have enough words to describe my nightmare with this hotel. I got four rooms switched during a two-day stay. The AC and the hot water in the third room were not working! A guest next door in the third room brought a prostitute back to the room and made the “adult” noise while they were having “fun” at 5 AM. I ended up changing my plane ticket and went home three days early! I cannot afford to pay for another hotel.
I do not recommend this hotel. I do not recommend to stay in the area of the hotel as well.
Comment from Hotel Management
21 Jun 2024 by Hoa Phan, Hotel Management
Dear Sam,Thank you for sharing your feedback with us. We deeply regret to hear about the issues you encountered during your stay and sincerely apologize for the inconvenience you experienced.We strive to provide a comfortable and pleasant experience for all our guests, and we so sorry that we fell short of those expectations in your case. Your concerns regarding the room switches, the malfunctioning AC and hot water, and the disturbance caused by other guests are taken very seriously. We understand how frustrating this must have been and are committed to addressing these issues promptly.Please know that your feedback is invaluable to us as it helps us identify areas where we need to improve. We are taking immediate steps to rectify these problems to ensure they do not occur in the future.Thank you for bringing these matters to our attention, and we hope to have the chance to better serve you in the future.Warmest regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 16 Jun 2024
I would recommend this place if you are staying at Ho Chi Minh city
Comment from Hotel Management
17 Jun 2024 by Hoa Phan, Hotel Management
Dear Aung,Thank you for choosing New World Saigon Hotel as your destination in HCMC. It was our pleasure to take care of you during your stay and we look forward to seeing you again in the near future.With my best regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
3 Jun 2024 by Hoa Phan, Hotel Management
Dear JiYoung,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 29 May 2024
The customer service was amazing. My flight was very late. The hotel manager allowed me late check out , access to the SPA, swimming pool, access to the gym and free access to the food/ drinks area until my transportation. Room service was exceptional.
Comment from Hotel Management
30 May 2024 by Hoa Phan, Hotel Management
Dear jelena,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel.We are glad to know that our team could make your stay more comfortable by accommodating your needs with a late check-out and access to our facilities. It's wonderful to hear that you enjoyed the SPA, swimming pool, gym, and food and drinks area. We are also pleased to know that our room service met your expectations. Our staff strives to provide exceptional service, and your kind words are a great encouragement to all of us.Thank you once again for your lovely feedback. We look forward to the opportunity to welcome you back to our New World Saigon hotel in the future. Warmest regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 26 May 2024
Marvelous Hotel 5 stars. I got a really great experience. Staff super friendly and helpful. Room is very clean and comfortable. Moreover, I gain a few pounds because of the very delicious breakfast with lots of choices. I strongly recommend this to everyone. Thanks for a good accommodation. I surely come back next time.
Comment from Hotel Management
30 May 2024 by Hoa Phan, Hotel Management
Dear Siv,Thank you so much for your fantastic review and for choosing to stay at our New World Saigon Hotel. We are delighted to hear that you had a great experience with us.It's wonderful to know that you found our staff friendly and helpful, and that your room was clean and comfortable. We aim to provide the best possible service and accommodations, and your positive comments affirm our efforts. We are especially pleased that you enjoyed our breakfast offerings. Your strong recommendation means a lot to us, and we appreciate your kind words.We look forward to welcoming you back to our New World Saigon Hotel in the future. Thank you once again for your feedback and for staying with us.Warmest regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 15 May 2024
This place is legit. Do the club upgrade. Free food and booze on the lounge. I will most definitely be back here again. Staff is great! See you again soon!
Comment from Hotel Management
15 May 2024 by Hoa Phan, Hotel Management
Dear Anthony,Thank you so much for your enthusiastic review! We're thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you enjoyed the club upgrade and took advantage of the complimentary food and drinks in the lounge. Our staff works hard to provide exceptional service, and we're delighted that you found them to be great! I will be sure to share your recognition with the entire team to motivate them further.We can't wait to welcome you back for another fantastic stay. Your satisfaction is our top priority, and we look forward to exceeding your expectations once again. Warmest regards,Niklas WagnerGeneral Manager
by A verified traveler
Posted 13 May 2024
Staff were very helpful and the hotel rooms were clean and comfortable.
Comment from Hotel Management
14 May 2024 by Hoa Phan, Hotel Management
Dear Mark,Thank you for your kind review! We're delighted to hear that you found our staff helpful and that you enjoyed the cleanliness and comfort of our hotel rooms. We strive to provide exceptional service and a welcoming environment for all our guests, so it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back to our New World Saigon hotel in the future!Warmest regards,Niklas WagnerGeneral Manager
