Ratings based on 14 Verified Reviews
3.5 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This property is located in an alley that is kinda hard to find and very inconvenient. Costumer service is horrible. I booked this place for five days, and three out of five days, they didn’t haev hot water. Well they didn’t have hot water certain hours of the day. When I complained about it, they told me there’s nothing wrong with the water tank and for me just to wait it out. It’s very hot in Vietnam so having an ac in the room is very important. Their ac in the room is old and have a mind of its own. Sometime it works and sometimes it doesn’t. When asked to get it fixed, they say that’s how the ac system in Vietnam. Overall, don’t book this place. All receptionists are quite rude and they don’t care about your concerns.
Comment from Hotel Management
20 Nov 2024 by M&H, Hotel Management
Greetings,First of all, thank you for your feedback.We are truly sorry for not-good experiences that you had had while staying with us.And to clarify misunderstandings, please allow us to explain few things:1. Our address is totally correct and anyone can easily find us on the map.2. There was an issue with the water boiling system but we had finished fixing it not long after we found out the issue.3. The AC has many running mode and some of them would make the AC run weaker than usual, so there is a chance that you have chosen that mode, We always welcome any questions and requests from our customers so you could always ask us.4. We tend not not disturb our guests unless there are anything that are important or worth worrying, otherwise we would try to keep silence to not disturb customers. As mentioned above, we always welcome questions and requests from our customers. thus all of us are always ready to listen to you, including the receptionists.Thank you for choosing us and for your understanding.We hope to see you next time.
by A verified traveler
Posted 2 Oct 2023
The property was nothing like the pictures. It was situated in a fairly narrow alleyway with no access for car. We ended up dragging our suitcases to the hotel in the rain. We were extremely disappointed once checked in and shown our rooms. There was a strong odour from lack of ventilation in both rooms. We opted to upgrade to rooms with windows but they weren't better either. The receptionist sprayed the rooms with a deodorizer but it only masked the smell briefly. Despite paying upfront, we ended up paying to stay at another hotel 50m away and had a much better experience. The receptionist was nice and tried to accommodate us as best she can. It's not her fault that the hotel had misleading advertising materials on expedia and was not at all as described.
by A verified traveler
Posted 17 Mar 2023 on Hotels
by A verified traveler
Posted 19 Feb 2023 on Hotels
by A verified traveler
Posted 11 Jan 2023
Great position
by A verified traveler
Posted 9 Sep 2022
Great place and affordable pricing
by A verified traveler from Da Nang
Posted 26 Nov 2020
Excellent service. Upgraded to deluxe room for free. Room looked exactly as it is shown. Happily to come back. Had a great time with staff members.
A smile from room attendant made me believe that staff members there are well-trained
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Thy Receptionist, Hotel Management
Thank you for choosing us, hope we will accompany you on your next visit to Vietnam.
by A verified traveler
Posted 25 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Receptionist, Hotel Management
Trong thời gian lưu trú chúng tôi đã phục vụ tốt cho quý khách. Về vấn đề check out trễ chúng tôi đã có thông báo với quý khách về phần phụ thu, nhưng quý khách không hài lòng về vấn đề đó và đã đánh giá không tốt cho khách sạn chúng tôi. Nếu quý khách không đồng ý với mức phụ thu thì có thể check out đúng giờ. Chúng tôi chỉ làm theo quy định của khách sạn mong quý khách thông cảm.
