Ratings based on 30 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sinapore
Posted 12 Nov 2024
Convenient place
by A verified traveler
Posted 20 Jul 2024
Nice hotel near Ben Thanh market.
by A verified traveler
Posted 17 Jul 2024
by A verified traveler
Posted 17 Oct 2023
by A verified traveler
Posted 13 Sep 2023
Comment from Hotel Management
19 Sep 2023 by Bao Nguyen, Hotel Management
Dear Benjamin,Thank you for taking the time to share your feedback following your recent stay at Aluna Hotel. We appreciate all guest reviews as they help us improve our services.We are sorry to learn that your experience did not meet your expectations, and we would appreciate it if you could provide more specific details regarding your concerns. Your feedback is valuable to us, and we would like to address any issues you encountered during your stay to ensure a better experience for our future guests.If you would be willing to share more details or provide specific feedback, please feel free to do so. Your input will assist us in identifying areas for improvement, and we are committed to making necessary adjustments to enhance our guest satisfaction.Once again, we apologize for any inconveniences you may have faced, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Bao Nguyen (Mr.)Front Office Manager
by A verified traveler from Allen
Posted 21 Jul 2023
Staff was great and very professional. Wifi was spotty. other than that this was a great place to stay.
Comment from Hotel Management
14 Aug 2023 by Bao Nguyen, Hotel Management
Dear Trong,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're glad to hear that you had a positive experience with our staff and found our hotel to be a great place to stay. We apologize for any inconvenience you experienced with the spotty WiFi. Your feedback is valuable to us, and we will look into improving the WiFi connectivity to provide a better experience for our guests.We appreciate your review and hope to welcome you back in the future for an even more enjoyable stay.Best regards,Bao Nguyen (Mr.)Front Office Manager
by A verified traveler
Posted 2 Jul 2023
Comment from Hotel Management
14 Aug 2023 by Bao Nguyen, Hotel Management
Dear Hamidah Bte,Thank you for taking the time to review your recent stay at our hotel. We're sorry to see that your experience was not up to your expectations, resulting in a 3 out of 5 rating. We truly value your feedback and would appreciate any additional details you can provide regarding your stay. Your input helps us identify areas for improvement and enhance the experience for our future guests.If you would like to share more about your stay or have any concerns, please don't hesitate to reach out. We hope to have the opportunity to better meet your expectations in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager
by A verified traveler
Posted 25 Jun 2023
Near to everything
Comment from Hotel Management
14 Aug 2023 by Bao Nguyen, Hotel Management
Hello Binti Ismail Saidatul,Thank you for sharing your feedback regarding your stay at our hotel. We're delighted to see your perfect score of 5 out of 5 and your comment about our convenient location. We indeed strive to provide our guests with easy access to nearby attractions and amenities.If you have any further comments or suggestions, feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Bao NguyenFront Office Manager
by A verified traveler
Posted 9 Oct 2022 on Orbitz
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by A verified traveler from Hampstead
Posted 13 Jul 2022
Almost the whole hotel was under construction during my stay. Look like an abandoned building with visible broken doors, beds, furnitures. No mention of apology from staffs. The location is great. Somewhat polite staffs.
