Ratings based on 87 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024 on Hotels
by A verified traveler from bradford
Posted 11 Feb 2024
Someone smoked in our room before us. Rooms were filthy. Other peoples shoes under the bed including a pack of cigarettes. Floors were filthy - turned our feet black. Room reeked of cigarettes.
by A verified traveler
Posted 27 Aug 2023
This property is close to everything
by A verified traveler
Posted 1 Mar 2023
They gave away our booked room before we got there, and had none left for us when we arrived. Doors locked and no one around so had to call in to find that out. Ended up stranded on the street. And was still charged for the room (have since received a full refund).
Comment from Hotel Management
8 Mar 2023 by Ailen Garden Hotel, Hotel Management
We apologize for the inconvenience you experienced when you arrived at the hotel and were unable to gain access to a room. We sincerely regret any stress or discomfort you experienced as a result and we are glad that we were able to provide you with a full refund. We value your feedback, and will use it as an opportunity to improve our services so that all our guests can have an enjoyable stay in future. Thank you again for choosing us as your temporary home away from home.
by A verified traveler
Posted 9 Jan 2023
This hotel is located in the alley where car/taxi cannot get in. There is no staff in person for you to check in. The gate is locked and has a sign with phone number for you to call for check in. The staff is somewhere else. You have to call and they will asked you to wait for couple minutes for them to come to see you. For my case, they made me to wait for hour in the heat outside on the street and didn’t show up. I had to go to look for different hotel even though I had already paid at the booking. This hotel looks very suspicious and unsafe to stay.
Comment from Hotel Management
8 Mar 2023 by Ailen Garden Hotel, Hotel Management
We apologize for the inconvenience you experienced when trying to check in to the hotel. We take feedback like yours seriously and we are working to ensure that all guests have an enjoyable and stress-free experience when checking into our hotel. We value your feedback and are committed to providing a safe and comfortable stay for all our guests in future. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 29 Nov 2022 on Hotels
by A verified traveler
Posted 13 Nov 2018 on Hotels
Recommended
for Everyoneby A verified traveler from San Francisco
Quiet place to stay!
Posted 10 Feb 2018 on OrbitzClean quiet place to stay in the backpacker area. Friendly staff. We would stay again.
by A verified traveler from Canada
Generally quiet alley location In busy area
Posted 29 Jan 2018
Pros: Location Good. Other hotels, restaurants / bars in area. Only a 10-15 minute walk to main market and art museaum.
Cons: It is what it is. . . Clean, safe, and close to the night life if on a budget.
Location: Area is a busy tourist hub; so easy to catch motorcycle across the city or other transport, if travelling.
Positive check in and orientation to hotel and local area by reception clerk. Staff polite and accommodating. Arrived at night and the front doors were being locked o prevent theft as ithe hotel is close to a walking street / bar area.
Had a room on first flloor behind hotel desk, which resulted in some noise at night as the hotel also backs onto another alley. However, despite being only a few blocks from some noisy bars, most people in the alley try to keep the noise down between 11:00 and 07:00 to enable reasonable sleep.
Despite some noise experienced due to first floor location and single glass windows, managed to sleep well. The hotel is quite central - only needed to walk 50-100 meters to find a reasonable restaurant. There are other small hotels in same alley.
The best part is likley the location, as close to nightlife, but also a reasonable walk to other parts of the city.
Recommended
for Everyoneby A verified traveler from bc canada
Good location in district one
Posted 27 Dec 2017
Pros: Clean, quiet location
Cons: Lack of elevator after a long day of walking
Location: Good location..Lots of bars and restaurants nearby. Lots of travel places..be cautious some/most are rip offs. Maybe the hotel would be better
Got taxi from bus stn...use the green taxis or sign up for lift, taxis can be rip offs. The taxi will drop you off at the alley entrance. Down the alley are many hotels..this is about 100m in
Great staff...no elevator. Room had small window but was clean with modern decor Staff provided maps and recommendations
