Ratings based on 85 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
We were in a small double which was ok for what we paid but there was a crack in the sink, shower and floor tiles as well as a trip hazard with the carpet loose upon entry to the room.
Room was very cosy when we arrived but heating was off both mornings even though it was very frosty conditions.
Breakfast was filling and good selection.
by A verified traveler
Posted 18 Oct 2024
Our room was lovely - massive, spotless clean BUT the temperature of the room was close to that of a Sauna And there was no way to turn the heating down or off. Staff wonderful. Accommodation in every other way great.
I had to go and sit outside the place was so hot. I overheard other hotel guests also complaining of the rediculous heat. I did tell reception who said she had to phone the manager. The response was that it couldn’t be switched off as other guests would be cold.
by A verified traveler
Posted 14 Oct 2024
The room was clean but the bed was very hard. We didn't get a good nights sleep. Also the property is in need of some tlc and general freshening up. There was only one server at breakfast with a full coach tour in, it was very unfair for her. She did her best but was clearly under a lot of pressure.
by A verified traveler
Posted 13 Oct 2024
The desk clerk was very friendly and helpful. She gave us directions to a great restaurant. My personal favorite was the extra large shower with endless hot water.
by A verified traveler
Posted 6 Oct 2024
When I first arrived, there was no one there to let me in. I rang the doorbell several times but no one answered. I was locked out for about 1.5 hours, waiting in the cold. When someone finally arrived and let me in, I was almost charged again for the stay which I had already paid for through Expedia. (Thankfully, I asked what the charge was for, and that cleared things up.)
I was given the key, but I was not told which way to go to find the room, so I had to ask. I was not notified of other things that a guest would normally expect, such as how to access WiFi, or when and where the included breakfast would be available.
The bed was clean and comfortable. There was sufficient storage space for my needs, and the bathroom was clean, too.
The room was poorly lit, however. The bedside lamp was nice and bright, so I relied on that for the most part. The bathroom light often flickered badly when I turned it on. (There was one evening when it didn’t do that.)
The shower was nice and clean. However-and this is the most disappointing part-half-way through my shower (and I usually take no longer than 10 minutes for my shower) the water ran out. I had to wash the soap off of me at the sink. When there was no more water in the shower stall, hot water at the sink also didn’t come out. (I assume they are connected.) The cold water still worked so I had to wash the soap off of me with the cold water at the sink.
The cleaning crew seemed kind and friendly.
by A verified traveler
Posted 30 Sep 2024
Booked here because had been to the bar /restaurant earlier this year and was impressed with it but when we got there restaurant and bar was closed only had room which although clean was very small
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 2 Sep 2024
Enjoyed our stay at the National Hotel. Lovely breakfast & friendly staff.
by A verified traveler
Posted 26 Aug 2024
Decent accommodation for backpackers.
