Ratings based on 600 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Close to city centre, public parking right next to hotel, nice breakfast, very friendly staff
Comment from Hotel Management
8 Oct 2024 by Manager, Hotel Management
Dear Jenifer, Thank you very much for your kind review.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.It would be a pleasure to welcome you back. Best wishes,Gregory SEE-CHIM, AFO Manager
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Eloise Helleputte, Directrice générale, Hotel Management
Cher Joseph,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Eloise Helleputte, Directrice générale
by A verified traveler
Standard Ibis
Posted 7 Aug 2024 on HotelsTypical Ibis .... staff functional, but often seemed undermanned (1 person on reception AND bar at the same time). Bar area often untidy, lots of used cups, glasses etc. We paid extra for a river view, alarm bells when told to push -1 in the lift. Room was looking out on the river, plus a 15 foot wide concrete pavement completely open to the public. I'd suggest requesting a room on a higher floor and NO way should the price of these ground floor rooms be the same as other river view rooms. Breakfast was buffet style and satisfactory. Free WiFi. Room was very quiet.
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Dear Ian, Thank you for taking the time to review your stay.We are delighted that you found the complimentary WiFi satisfactory and experienced tranquility in your room. Our efforts are always directed toward ensuring a peaceful stay for our guests.However, we apologize for certain aspects of your stay falling short of your expectations. Our bar area is usually a place of relaxation and we regret that it did not appear as tidy as it should have been; we will certainly look into this matter. Regarding your concerns about the room view and pricing, we understand your disappointment. While some of our rooms provide a direct view of the river Meuse, we acknowledge that the experience might differ depending on the floor. We appreciate your suggestion and will consider it in our ongoing efforts to provide a comfortable and valuable stay for all our guests. We would also like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Finally, we are pleased that the overall quietness of the room contributed positively to your stay. We continually strive to offer comfortable accommodations and serene environments for our guests to relax in.We are looking forward to welcoming you again. All the best!Eloise Helleputte, General Manager
by A verified traveler
Okay
Posted 3 Aug 2024 on HotelsI came expecting a mid tier, budget conscious room that was renovated about 5 years ago. But it was a bit more run down than expected. Not super clean.
Comment from Hotel Management
7 Aug 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Dear Brooke, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you chose ibis Dinant for its budget-conscious options and appreciate your acknowledgment of our efforts to provide value to our guests.However, we are sorry that some aspects of your stay did not meet your expectations. Our hotel prides itself on cleanliness and comfort, and we deeply regret to hear that we fell short during your visit. Our rooms are designed with modern comforts and are maintained regularly, and we have daily housekeeping to ensure that each room meets our standards. We understand that the condition of the hotel is a significant aspect of a guest's experience, and our team is dedicated to upholding a high level of upkeep. While we do not offer individual climate controls in the rooms, we have a responsive 24-hour reception team who are always on hand to provide extra fans or heaters to enhance your comfort. Additionally, our recent renovations aimed to update the aesthetics and functionality of our spaces, and we apologize if these did not align with your expectations.Nonetheless, ibis Dinant's location by the river offers a unique experience, with beautiful views and proximity to the heart of the town. We hope you were able to enjoy the charming surroundings during your stay.We hope to welcome you back. Best wishes,Gregory SEE-CHIM, AFO Manager
by A verified traveler
Adequate hotel
Posted 24 Jul 2024 on HotelsHotel is located approx 10 min walk from main centre.
Hotel is adequate but the air conditioning doesn’t work properly so room was far too hot to sleep comfortably. Also only 2 towels supplied.
Comment from Hotel Management
27 Jul 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Dear Alex, Thank you for taking the time to review your stay.We are pleased that you found our hotel's location convenient and that you were satisfied with the overall cleanliness and condition of our facilities. However, we are sorry that some aspects of your stay did not meet your expectations. We understand the importance of a comfortable room temperature, especially during rest, and we regret to hear that the air conditioning did not function to your satisfaction. Our air conditioning systems are indeed turned off when temperatures fall below 20 degrees, but we do provide the option to open windows for fresh air, as well as offering extra fans upon request to ensure our guests' comfort. Regarding the towels, while our standard is to provide one towel per person, we are always happy to supply additional towels upon request at the reception. We recognize that the quality of service is paramount, and we are concerned to hear that you felt this was not up to the standard during your visit. Our team strives to deliver professional and attentive service, and we will review your comments to ensure we maintain our high standards. Nonetheless, it is great to hear that you appreciated the proximity of our hotel to the heart of Dinant, making it a suitable base for exploring the area. Our team works diligently to provide a comfortable and welcoming environment for all of our guests, and we sincerely value your comments as they help us to improve our service.We are looking forward to welcoming you again. All the best!Gregory SEE-CHIM, AFO Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Cher James,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Gregory SEE-CHIM, AFO Manager
by A verified traveler
Posted 12 Jul 2024
The hotel is quite basic. Mostly clean however the bin in our room hadn’t been emptied and had other peoples rubbish in it, which wasn’t great. It’s a easy 10 minute walk into the town, and has a nice terrace overlooking the river.
Comment from Hotel Management
14 Jul 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Dear Lucinda, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our terrace to your liking, offering picturesque views of the river, and that our service met your expectations, with our team available 24/7 to ensure guest satisfaction.However, we apologize for the oversight regarding the cleanliness of your room. Please know that we are committed to providing immaculate accommodations and we sincerely regret this lapse. We will address this directly to ensure it is an isolated incident.Nonetheless, it is wonderful to hear that you enjoyed our convenient location, just a short walk away from the heart of the town. We are proud to offer a prime spot next to the beautiful river and within easy access to Dinant's attractions.We hope to welcome you back. Best wishes,Gregory SEE-CHIM, AFO Manager
by A verified traveler
Never choose ibis!
Posted 11 Jul 2024 on HotelsA terrible hotel! No kettle in room! 1€ for a pot of hot drinking water! We expected a nice river view, but was put in the -1 level. Dare not open the window! Will never choose ibis! Will never stay at this hotel!
Comment from Hotel Management
16 Jul 2024 by Eloise Helleputte, General Manager, Hotel Management
Dear Sir,Thank you for taking the time to share your review.We apologize for your stay not meeting all your expectations. While we understand your disappointment regarding the absence of a kettle in the room, we would like to note that our hotel follows the ibis brand standards which do not typically include in-room kettles. However, hot and cold beverages are available 24/7 at our bar for your convenience. We understand that the additional charge for hot drinking water did not align with your expectations. We aim to provide clear communication regarding any additional services and their costs to ensure guests feel well-informed during their stay.We regret to hear that you were not satisfied with the room's location. Our rooms at the -1 level are designed to offer a comfortable stay with a window that can be fully opened for fresh air.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Eloise Helleputte, General Manager
by A verified traveler
Posted 6 Jul 2024
Good stay
Comment from Hotel Management
7 Jul 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Dear Richard,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Gregory SEE-CHIM, AFO Manager
by A verified traveler
good location
Posted 11 Jun 2024 on HotelsRoom comfortable but although we requested a quiet room and we checked in early, we were allocated a room next to a major service area where noisy disposal of rubbish took place.
We have enjoyed a snack and beers on the terrace many times but this was not available during our 2 day stay - a great pity as we enjoy the pression beers at Ibis.
The breakfast here is good with many choices but all choices were not available on the second day of our stay. We were surprised as this was a Saturday and probably a more popular day for guests.
Staff were friendly and our stay apart from the above concerns was good.
Comment from Hotel Management
14 Jun 2024 by Gregory SEE-CHIM, AFO Manager, Hotel Management
Dear Elisabeth, We would like to thank you for this review about your recent experience in our hotel.It is delightful to hear that you found our location to be convenient and our staff to be friendly. We are also pleased that the cleanliness and condition of our hotel met your expectations, ensuring a comfortable stay.We regret to hear about the noise disruption you experienced. Please rest assured that our team is committed to providing a tranquil environment for all our guests, although we recognize that certain external factors can occasionally be disruptive. Regarding the terrace service, it is indeed unfortunate that you could not enjoy this amenity during your stay; this is an area we will certainly look into to ensure our guests can consistently enjoy our offerings. We also apologize if the breakfast variety was not up to our usual standards on the second day of your visit; we aim to provide a comprehensive breakfast every day and will review our procedures to better serve our guests.We are heartened that, aside from the concerns raised, you had a good overall experience with us. Your enjoyment is paramount, and we are constantly striving to create memorable stays for our valued guests.Gregory SEE-CHIM, AFO Manager
