Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Manager not flexible very rude not understanding to our emergency situation
Comment from Hotel Management
29 Dec 2024 by Sophia CSR, Hotel Management
Hi Jen,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
by A verified traveler
Posted 17 Dec 2024
Staff was so friendly. Property was clean and safe.
Comment from Hotel Management
19 Dec 2024 by Sophia CSR, Hotel Management
Hi Dana,Thank you for your kind words! We're glad to hear that you had a great experience with our friendly staff and enjoyed the clean and safe environment. We look forward to hosting you again!
by A verified traveler
Posted 16 Dec 2024
We were there for a 1 night stay to take our kids to the polar express train ride. It was clean, quiet and the beds were actually very comfortable. We would return here if we come back to this area.
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're so glad to hear that you enjoyed your stay and found the hotel clean, and quiet, and the beds comfortable. We’d love to welcome you back if you’re ever in the area again. Hope the Polar Express ride was a magical experience for your family!
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Sophia CSR, Hotel Management
Hi Bobbie,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 24 Nov 2024
The young lady that checked us in was very helpful and kind. Give her a raise.
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that the young lady at check-in provided such great service. We'll be sure to pass along your compliment to her! Your kind words are much appreciated.
by A verified traveler
Posted 24 Nov 2024
We enjoyed our stay. Very comfortable bed and CLEAN!
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your kind feedback! We're so glad to hear that you enjoyed your stay and found the bed comfortable and the room clean. We hope to welcome you back again soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
by A verified traveler
Posted 9 Nov 2024
nice and quiet
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are delighted to hear that you found our establishment to be very quiet during your recent visit. Providing a serene and pristine environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We truly appreciate your patronage and hope to welcome you back soon.
by A verified traveler
Posted 31 Oct 2024
it is nice property by the river, sheets are clean, breakfast has very limited choice.
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed our property by the river and found the sheets clean. We appreciate your comments about the breakfast options and will take them into consideration as we work to improve our offerings. We hope to welcome you back for an even better experience!
