Ratings based on 764 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Hello Michael, We appreciate you choosing our hotel for your stay. We hope you had an enjoyable experience overall. If you have any feedback you would like to share, please do not hesitate to contact us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 9 Jan 2025
Tv set up poor you actually have to scroll through channels to find something to watch. No guide and typing in channel # not work
Comment from Hotel Management
10 Jan 2025 by Manager, Hotel Management
Hello Maryann, We appreciate your feedback on the TV setup and will share it with our team to improve our guests' experience. For any future concerns, please feel free to reach out to our management team directly. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Jan 2025
We do not know but a person died a couple of doors down either from an overdose or heart attack. Woman was screaming at 3:45. Yes I understand a death is upsetting but this went on for over 2 hours. She is outside screaming at the top of her lungs. Again I understand about a death but I have a stroke patient with me and he is agitated because of this. I called the office they were no help. I do feel someone should have tried to take control of the situation and at least tried to have the lady inside a room where she would not disturb other people all night long !!! Not to mention there was a dam dog barking until 1:00 am. So I got no dam sleep !!!!!!!!!!!!!
Comment from Hotel Management
4 Jan 2025 by Manager, Hotel Management
Hello Kim,I'm sorry to hear about the disturbance you experienced during your stay. Our team strives to ensure all guests' comfort, and I regret that this situation impacted your visit. We appreciate your feedback and assure you it will be shared with the appropriate departments for review. We hope you will consider reaching out to the management directly to discuss your concerns further.
by A verified traveler
Posted 30 Dec 2024
One bed out of 2 was comfortable. Did not like taking a cold shower because of poor maintenance of the shower controls
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Janae, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further review and improvement. We strive to provide a comfortable experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Dec 2024
These rooms
Are in horrible condition and dirty
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello nicole, We're sorry to hear that you weren't satisfied with the condition of your room. Guest feedback is valuable to us, and we will share your comments with the relevant teams for review and improvement. Your experience does not reflect our usual standards of cleanliness and maintenance. Please reach out to our management team directly to discuss your concerns further.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Joseph,We appreciate you choosing our hotel for your stay. If there were any aspects of your visit that fell short of expectations, please reach out to us so we can address them accordingly. We hope to welcome you back in the future for an improved experience.
by A verified traveler from Staten Island
Posted 26 Dec 2024
The first room they put us in the TV did not work. The second room they put us in had multiple roaches I have pictures as well. The lady Jennifer at the front desk was very nasty, rude & not nice. Also mentioned that she would not stay at the hotel that she works at either. I'm going to share my experience with corporate as well.
Comment from Hotel Management
28 Dec 2024 by Manager, Hotel Management
Hello pamela, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 22 Dec 2024
It’s a old hotel, but good for the price. The front desk lady was very friendly.
Comment from Hotel Management
23 Dec 2024 by Manager, Hotel Management
Hello Gilberto, We're pleased to hear you found value in your stay with us and that you appreciated the friendliness of our front desk staff. Your feedback helps us know where we're succeeding.
by A verified traveler
Posted 21 Dec 2024
I was greeted nicely by the lady & gentleman at front desk. Check-in was seamless & the room is decent for a nights sleep on our road trip. Love that it’s pet friendly so our fur baby can be with us.
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Peggy,We are thrilled to hear that you had a pleasant check-in experience and enjoyed our pet-friendly policy during your road trip. It's great to know that you found your room suitable for a good night's rest. Should you have any future travel plans, we hope to welcome you back for another comfortable stay.
by A verified traveler
Posted 7 Dec 2024
It was peace and quiet
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello BOOM,We're pleased to hear that you enjoyed a peaceful stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.
