Ratings based on 603 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Receiving was very friendly
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Anibal,We are pleased to hear that you had a positive experience with our reception team. Your feedback is valuable to us as we strive to provide excellent service to all our guests. Thank you for sharing your kind words with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 30 Sep 2024
Very run down. Had to wait 15min for clerk to come to front desk to check us in
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Albert, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address this with our team to improve our service. We appreciate you bringing this to our attention and hope to welcome you back in the future to provide a better experience.
by A verified traveler from chelmsford
Posted 25 Sep 2024
fair price, good for few nights, no restaurants unless u want taco bell , popeyes chicken,
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello mark, We appreciate your feedback on the value and dining options provided. We strive to offer a variety of choices to cater to different preferences. Should you have any further comments or require assistance, please reach out to our management team directly. Thank you for your stay.
by A verified traveler
Posted 13 Sep 2024
Very noisy all night
Clean but the sink stopper was broken, couldn't be opened
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Jean,We apologize for any inconvenience you experienced during your stay. Our team will address the noise levels and maintenance issues to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Sep 2024
Stayed for the night. Overall a good experience.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Byran Anthony,We are pleased to hear that you had a good experience during your stay with us. Your feedback is important to us, and we hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 2 Sep 2024
They don't have the soap shampoo conditioner dispensers
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Koshina, We apologize for any inconvenience caused by the absence of soap, shampoo, and conditioner dispensers during your stay. Your feedback is valuable, and we will share this with our team for further review and improvement of our guest experience. Feel free to reach out to our management team directly for any additional assistance or feedback on your recent stay. Thank you for bringing this to our attention.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Raquel,We appreciate you taking the time to share your experience with us. Please feel free to contact us directly with any specific feedback you may have from your stay. We strive to continuously improve and would like to address any concerns you may have had.
by A verified traveler
Posted 17 Aug 2024
It is very nice and clean, everything was in good condition.
Comment from Hotel Management
18 Aug 2024 by Manager, Hotel Management
Hello Kenny,We are delighted to hear that you found our hotel nice, clean, and in good condition. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.
by A verified traveler
Posted 29 Jul 2024
Very good
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Hui,We are delighted to hear you had a positive experience during your stay. Our team strives to provide excellent service to all our guests. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 23 Jul 2024
Asked for non smoking. Double checked when arrived. It was clearly a smoking room. Flies in the room as well.
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Hello Karin, We apologize for the inconvenience you experienced during your stay. Our team strives to meet guest preferences but we regret if there was a misunderstanding regarding the room assignment. Your feedback will help us improve our services. Please contact our management team directly to discuss your concerns in detail. Thank you for bringing this to our attention.
