Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Overall good stay, however the indoor hot tub had no jets due to “the humidity makes the drywall on the ceiling mold” and then we were woke up at 7am to a 30 minute fire alarm, and fire alarms the night before that we were told we’re just faulty and having issues. Tv also didn’t work for 2 days for some reason and randomly popped back up. Lots of towels, staff were amazing, and cleaning staff was super sweet! But just had some moments that sucked for the price.
by A verified traveler from Cicero
Posted 2 Jan 2025
The room I was staying in smelled like smoke. I had asked for a smoke free room. I was never informed about construction on the property. This lead to many issues throughout my stay: fire alarm going off almost everyday. Power going off throughout the whole day. On top of this, staff was never around to explain what these issues were about. This was occuring on my wing of the hotel. Housekeeping was only done once out of my 4 day stay. When I asked about housekeeping, I was told I had to ask for it every day. Previously, I had ordered housekeeping everyday. I'm not sure where the disconnect was. There is no laundry when it was listed as an amenity. One ice machine located on the 3rd floor. Location and staff were good. Property needs improvement.
by A verified traveler
Posted 21 Dec 2024
During my stay, the fire alarm went off at 1 AM. After our evacuation, we found a room to be flooded with water. The hotel had no other accommodations so in the middle of the night we had to find another hotel. They did not assist in this in any way. I have yet to see any refund, although we have asked more than once and I have filed a claim. The staff has been less than accommodating. Will never stay there again and would not recommend it.
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 12 Dec 2024
Good location for airport
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 26 Oct 2024
Great room. Kids had an awesome time in the pool
by A verified traveler from Salt lake city
Posted 6 Oct 2024
by A verified traveler
Posted 1 Oct 2024 on Hotels
It was a great location for scenery convenient to walk to places to shop and eat. The hotel breakfast was sub par. Bed very comfy.
by A verified traveler
Posted 30 Sep 2024
A very nice surprise! Beautiful location, helpful staff. All around great experience.
