Ratings based on 79 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Beds and pillows uncomfortable but the hotel is nice. Location is great, if you are looking for a break from the city. The patio is a great place for a drink, with views of the mountains
Comment from Hotel Management
26 Nov 2024 by Customer Services Zerbinetta Hotel, Hotel Management
Thank you so much, Juleen, for your very kind reviews.We will pay attention to your suggestions about pillows and we hope to welcome you back very soon.Best regards.
by A verified traveler from Oshawa
Posted 3 Oct 2024
very quaint boutique style hotel with very unique grounds to saunder through. A bit out of the way for sight seeing. A few check in sags but were resolved quickly with a better room. No english so we resorted to Google translate and lots of smiles which was OK. Internet is very slow and kicked in and out where our room was. Restaurant hours for meals, lunch or dinners makes it challenging as to what we are used to however very common in Spain. but it is all part of being a tourist!
Comment from Hotel Management
5 Oct 2024 by Customer Services Zerbinetta Hotel, Hotel Management
Dear DebraThank you so much for your feed back and reviews after your stay at Zerbinetta Hotel.We hope did you enjoy in spite of the internet conection.We are located closed to the National Park of Sierra Nevada, and most of the times the wireless is a bit slowly.We will be happy to welcome you back very soon.Best regards.
by A verified traveler
Posted 17 Oct 2022
Far away from everything. Expedia sold me this property with breakfast included ... when I got to the hotel, the staff charged me extra for it, saying Expedia didn't pay them for breakfast .... VERY DISSAPOINTING
by A verified traveler
Posted 13 Jun 2022 on Hotels
by A verified traveler
Posted 8 Jun 2022
Best place to relax and be close to nature.
by A verified traveler
Posted 16 Jan 2020 on Hotels
Comment from Hotel Management
17 Jan 2020 by Herminia, Hotel Management
Estimada Shinja, muchas gracias por su puntuación, esta es muy importante para nosotros.
Un cordial saludo.
by A verified traveler from London
Posted 6 Sep 2019
Querkie outside but wonderful inside. Great service from friendly staff. Highly recommended.
Comment from Hotel Management
7 Sep 2019 by Sandra PL, Hotel Management
Dear guest,
Thank you very much for your feedback.
We are so glad to know you had a good time with us.
Best regards and have a good day!
by A verified traveler from USA
Posted 22 Jun 2019
This property is located in the mountains at the end of a very charming town. We love this place so much that it is our favorite place to stay near Granada every time we visit the area. The service is good and our room and hotel common areas were always clean. You feel at home! Since we rented a car, we did not have any problem driving about 20 minutes to visit Granada center...but please take your time and also visit the towns of Dilar and Otura... there are some great places to eat and experience having some of the meals with the locals. This Hotel is a gem.
No ha encantado nuestra estadía y este hotel de campo es nuestro lugar favorito para vacacionar cerca de Granada... nos hacen sentir como en casa y no como extranjeros.
Comment from Hotel Management
2 Jul 2019 by Fco, Hotel Management
Dear Lily, we appreciate your comment so much.
Greetings, Francisco.
by A verified traveler
Excellent hotel at a quiet area.
Posted 18 May 2019 on HotelsExcellent hotel but a little bit far from urban area. Narrow and winding road leads to hotel. No public transport.
Comment from Hotel Management
19 May 2019 by Director, Hotel Management
Esteemed Philip, thank you for your comment. This comment helps us improve our service. Kind regards. José Luis.
by A verified traveler
Posted 20 Dec 2018
A wee gem a little way off the beaten track - great value and universally terrific staff
Comment from Hotel Management
22 Dec 2018 by Sandra P, Hotel Management
Dear guest,
Thank you so much!
We hope to see you again.
Best regards.
