Ratings based on 397 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 1 Sep 2024
Good place to stay, comfortable rooms.
Comment from Hotel Management
3 Sep 2024 by The Hotel Manager, Hotel Management
Dear louise,We thank you very much for your comment. It is always very pleasant to read the satisfaction of our kind customers. We are delighted that you had a pleasant stay at La Maison Philippe Le Bon and hope to welcome you again very soon.To the pleasure!
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by La Direction, Hotel Management
Chère Lynne,Nous vous remercions vivement pour votre chaleureux commentaire que nous ne manquerons pas de transmettre à nos équipes. Il est toujours très agréable de lire la satisfaction de notre aimable clientèle. Nous sommes ravis que vous ayez passé un agréable séjour à La Maison Philippe Le Bon et espérons vous accueillir de nouveau très vite.Au plaisir !
by A verified traveler
Posted 21 Jun 2024
This is a lovely hotel with an historical ambience and all conveniences and services available. We enjoyed the options of the breakfast buffet. The shower in our renovated room was one of the best I’ve ever used.
Comment from Hotel Management
26 Jun 2024 by The Hotel Manager, Hotel Management
Dear customers,We thank you very much for your comment. It is always very pleasant to read the satisfaction of our kind customers. We are delighted that you had a pleasant stay at La Maison Philippe Le Bon and hope to welcome you again very soon.To the pleasure!
by A verified traveler
Dijon Great Experience-Hotel not so Much
Posted 15 Jun 2024 on HotelsStarted off well with two young gents at reception- ‘your room is in the old part of the hotel’ - suspect that’s where they put the ‘old’ people - no lift and the stairs a challenge- young man carried our cases up! - ask for a room in new section with lift! - next morning arrived for breakfast at 10.15am (Hotels.com site says until 11.00am!!!) - non finished at 10.00, no one offered a coffee or croissant!! - we explored Dijon returning to room at 3.30pm to find our room had not been serviced, despite reception asking if we wanted this to happen, oui! - returned later in evening to find the door key wouldn’t work - another trip up & down stairs to reception- upon entering the room found one fresh towel & a used one hanging behind the door. (all used towels had been placed in bath tub as requested! -at the bar asked which of the wines offered by glass was local Chardonnay?, neither of the bar staff were sure!!! - same question re Pinot Noir, same outcome!!!!
Reception staff were all ‘busy’ and ‘going to speak with Head of this or that - there was a lot of lip service but little genuine focus on the customer- the taxi order was another issue, but I’m exhausted!! We’ve been travelling for 3 weeks in multiple hotels, this was our least favoured experience!! We loved Dijon and we’re On the train to Paris - PS; there is an excellent public multi storey carpark directly across the road from hotel
Comment from Hotel Management
26 Jun 2024 by The Hotel Manager, Hotel Management
Dear customers,We thank you for your comment. We are delighted that you had a pleasant stay at La Maison Philippe Le Bon. However, we would like to apologize to you for the facts reported. It is very important for us to take into account all the comments of our kind customers in order to improve ourselves. We hope that we will have the pleasure of welcoming you again very soon.
by A verified traveler from Seattle
Posted 20 May 2024
We will definitely plan a return to Dijon and definitely stay here again. Beautiful old building, 5!minute walk to everything, helpful staff and lovely restaurant.
Comment from Hotel Management
22 May 2024 by The Hotel Manager, Hotel Management
Dear customers,We thank you very much for your comment. It is always very pleasant to read the satisfaction of our kind customers. We are delighted that you had a pleasant stay at La Maison Philippe Le Bon and hope to welcome you again very soon.To the pleasure!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
22 May 2024 by La Direction, Hotel Management
Cher client,Nous avons bien reçu votre commentaire et nous vous en remercions.Au plaisir de vous accueillir de nouveau à La Maison Philippe Le Bon !
by A verified traveler
Dijon delight
Posted 11 Jan 2024 on HotelsFriendly reception staff who sorted a room problem very quickly and efficiently. Restaurant excellent. Parking illusory
Comment from Hotel Management
22 May 2024 by The Hotel Manager, Hotel Management
Dear customers,We thank you very much for your comment. It is always very pleasant to read the satisfaction of our kind customers. We are delighted that you had a pleasant stay at La Maison Philippe Le Bon and hope to welcome you again very soon.To the pleasure!
by A verified traveler
Posted 11 Dec 2023 on Hotels
The TV was not working (no chrome cast), and the shower was not as advertised. It was basically a bathtub with a handheld nozzle you had to hold above your head. They gave us 10% off our bill for the broken TV (they also offered to move us to the next room), but this basically just covered the cost of breakfast (not included).
Comment from Hotel Management
22 May 2024 by The Hotel Manager, Hotel Management
Dear customers,We thank you very much for your comment. We take note of your comments which will allow us to improve. We offer our apologies for the facts reported.We hope you will have the opportunity to come back to enjoy our services.To the pleasure!
by A verified traveler from Amsterdam
Posted 11 Dec 2023
Super friendly and helpful service. Thank you Charlie especially!
Comment from Hotel Management
22 May 2024 by The Hotel Manager, Hotel Management
Dear Daniel,We thank you very much for your comment. It is always very pleasant to read the satisfaction of our kind customers. We are delighted that you had a pleasant stay at La Maison Philippe Le Bon and hope to welcome you again very soon.To the pleasure!
