Ratings based on 67 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
The staff at this hotel was truly amazing, kind, helpful, and friendly. They made our stay comfortable and enjoyable.
Comment from Hotel Management
4 Nov 2024 by Team Hotel du Palais, Hotel Management
Thank you so much for your positive rate.We hope to see you again then !Best, The Hotel du Palais team
by A verified traveler
Posted 28 Oct 2024
We largely attribute our wonderful time in Dijon to this beautiful hotel and its outstanding staff. It is beautifully renovated with its own wine cellar. The breakfast was excellent. The staff could not have been more accommodating. We could walk everywhere we wanted to go in just a few minutes.
Comment from Hotel Management
28 Oct 2024 by Team Hotel du Palais, Hotel Management
Thank you Karen for your wonderful review, we loved having you stay here with us! We hope to see you again in the future!Best regards,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Team Hotel du Palais, Hotel Management
Thank you Kim for your great rate! It was a pleasure to welcome you at the hotel. We hope to see you again in the future !Kind regards
by A verified traveler
Posted 27 Aug 2024
Small hotel with a spectacular
cave for tastings. No elevator but the staff is happy to carry for you. Great Location in the Old Town.
Comment from Hotel Management
27 Aug 2024 by Team Hotel du Palais, Hotel Management
Thank you John for your wonderful review, We were glad you picked us as your base in Dijon and even happier you loved your stay with us!Have a brilliant rest of your holiday and we hope to see you next time!
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
4 Jul 2024 by Eve, Hotel Management
Bonjour Shay,Thank you for taking the time to review our hotel. It seems like you didn't like your stay with us and we are sorry to see that. In order to improve it would have been great to have a little more details from you as you didn't mention anything upon departure.You booked for the appartement located on the third floor (without elevator). At the beginning, you wanted to change room as it would be difficult for your mother to reach the third floor, but, before we had the time to respond, you decided to keep the room on the third floor. Our team members helped out to bring all your bags up and did their best to ensure that you were having a great stay with us.We know that not having an elevator can be an issue, that's why all the rooms details and locations are specified in the description as well as in the confirmation email we always send upon reservation so there are no surprises upon arrival. The charm of being in an bourgois town house built in the beginning of the 19th century does implement a beautiful stone staircase and no possibility of building a lift.With our best regards,
by A verified traveler
Posted 6 Jun 2024
What a lovely little hotel. Total gem! Our room
Was well appointed and our bed so comfortable. Perfect spot to explore the old town of dijon
Comment from Hotel Management
6 Jun 2024 by Hotel du Palais team, Hotel Management
Bonjour Jordan, Thank you so much for this great rate! We are really happy to know that you liked your stay with us. We look forward to welcoming you again in our Hotel du Palais!Best regards,
by A verified traveler
Posted 1 Jun 2024
The staff were very helpful and made some great suggestions. Thank you for a wonderful stay!
Comment from Hotel Management
2 Jun 2024 by Hotel du Palais team, Hotel Management
Thank you Daniel for your positive review. It was a pleasure to welcome you in Dijon and assist in planning your trip around the region. We hope to welcome you again very soon in Burgundy!
by A verified traveler
Posted 13 May 2024
The staff was incredibly nice and spoke very good English. The breakfast each morning was so thoughtful and the little touches of water bottles and a welcome chocolate were sweet. Great location for many local sites and dining options.
Comment from Hotel Management
13 May 2024 by Hotel du Palais team, Hotel Management
Bonjour Nichole, Thank you so much for this great rate and compliment about our english. We are really happy to know that you liked your stay with us. We look forward to welcoming you again in our Hotel du Palais.Best regards,
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Hotel du Palais team, Hotel Management
Bonjour Thomas, Thank you so much for this great rate. We are really happy to know that you liked your stay with us. We look forward to welcoming you again in our Hotel du Palais.Best regards,
by A verified traveler
An absolute gem in Dijon!!
Posted 27 Mar 2024 on HotelsThis boutique hotel is an absolute gem in the Old Town of Dijon. Beautifully restored by its owners Eve and Sebastian, each room is meticulously decorated and the staff and service levels were top notched.
I was first unsure by its 3-star rating (likely due to its lack of elevator), but from the initial booking process to finally leaving Dijon on the train, the owners and staff went way above and beyond in every way.
I initially booked the suite (unknowingly on the top floor), the hotel immediately sent me a message to let me know, so that there are no surprises at check in. When I decided to change the reservation to a lower floor, they were responsive and accommodating.
Check-in with Alex was really pleasant and smooth, he helped us with all the suitcases up to our room. He also did a fantastic job serving our breakfast, making our OJ and cappuccino and eggs, along with other beautiful items in the French breakfast menu.
The wine tour to Burgundy with Sebastian was so enjoyable, and his knowledge of the region is truly amazing.
The absolute evidence of "going above and beyond for your customers" is at the last hour. We had to catch a train out of Dijon, but unfortunately the booked taxi did not arrive. Sebastian came to the rescue with his SUV, got all of our suitcases, and rushed us to the station despite heavy traffic, and even helped us with our luggage up to the platform! This is a 5-star experience and highly recommended!
Comment from Hotel Management
28 Mar 2024 by The Hotel du Palais and Chemins de Bourgogne Teams, Hotel Management
Bonjour Fiona,Thank you very much for your thoughtful review, we really appreciate it! We enjoyed having you and your mother stay with us. We're happy to hear that you loved the hotel and really got to enjoy the wine tour with Sebastien. We would love to welcome you back here in the future if you decide to return to Dijon, Hope you had a safe flight back!
