Ratings based on 867 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from rockville
Posted 6 Jan 2025
I had a filthy dirty bed to climb into. I got to change the bed at 1 am. They sent a boy up who couldn't make a bed! Then the next day housekeeping didn't even remake it. I spoke with the management and they assured me they would credit me 1 night. They would stay in touch via email. I have heard nothing from them . This is not a 5 star hotel. I have the photo's of the dirty linens. I have never had such a bad experience . I couldn't sleep thinking they had cleaned nothing and that the room occupants might return. Poor service the whole way around.
by A verified traveler from Fort Lauderdale
Posted 2 Jan 2025
Toilet did not work for half of our first day. They finally fixed it but it took a lot of prodding to get it done
Comment from Hotel Management
4 Jan 2025 by David Vincent, Hotel Management
Dear Dean,Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am extremely sensitive to your remark following your recent stay with us. We are very sorry for this problem that you encountered during your stay, that is not reflecting the quality of service that we wish to deliver to our guest. Please rest assured that we are taking the appropriate measures to address problem and prevent future occurrence.It is essential that each guest enjoys a stay of excellence and I wish to express my sincerest apologies if we have not managed to bring this experience to you.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 15 Dec 2024
Beautiful and historic property. Lovely couple running the estate.
Comment from Hotel Management
21 Dec 2024 by David Vincent, Hotel Management
Dear Tema,Thank you very much for your 5/5 rating and the whole team thanks you.Sincerely,David VincentOperations Manager
by A verified traveler from Lamy
Posted 9 Dec 2024
Comment from Hotel Management
12 Dec 2024 by David Vincent, Hotel Management
Dear Lance,Thank you very much for your 5/5 rating and the whole team thanks you.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 8 Nov 2024
Lovely hotel and staff were very friendly.
Comment from Hotel Management
13 Nov 2024 by David Vincent, Hotel Management
Dear Shauna,We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery.We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 25 Oct 2024
Great location, comfortable rooms with everything we needed. Staff were friendly and helpful.
Comment from Hotel Management
26 Oct 2024 by David Vincent, Hotel Management
Dear Angela,We very much appreciate your comments regarding your stay at the Grand Hôtel La Cloche Dijon - MGallery.We are very happy to read that you enjoy your stay, and thank you again for all the lovely comments regarding our team and our hotel.Thank you again for sharing your experience, and looking forward to welcome you next year.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by David Vincent, Hotel Management
Dear Lyle,Thank you very much for your 5/5 rating and the whole team thanks you.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
19 Oct 2024 by David Vincent, Hotel Management
Dear Shahrzad,Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am extremely sensitive to your remark following your recent stay with us. We are very sorry for the problem with your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.It is essential that each guest enjoys a stay of excellence and I wish to express my sincerest apologies if we have not managed to bring this experience to you.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
5 Oct 2024 by David Vincent, Hotel Management
Dear Ian,Thank you very much for your 5/5 rating. The whole team thanks you.Sincerely,David VincentOperations Manager
by A verified traveler
Posted 26 Sep 2024
AVOID! The hotel is run down. The room was small and the ceiling was leaky and had collected water and formed a bump and I was scared it would collapse on my head while I was showering.
This is NOT even a 3 star facility. Front desk staff didnt seem to care much and Expedia didnt help either. All they did was offer another run down room with leaky shower.
Breakfast was managed well and the staff were nice.
I will NOT come back
Comment from Hotel Management
19 Oct 2024 by David Vincent, Hotel Management
Dear Shahrzad,Thank you for taking the time to tell us about your experience at the Grand Hôtel La Cloche Dijon - MGallery Hôtel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am extremely sensitive to your remark following your recent stay with us. We are very sorry for the problem with your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.It is essential that each guest enjoys a stay of excellence and I wish to express my sincerest apologies if we have not managed to bring this experience to you.Sincerely,David VincentOperations Manager
