Ratings based on 994 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
The bed was super comfortable and the room was immaculately clean. Well appointed suite with the convenience of a small kitchen area with dishes and cutlery provided. Cute little balcony with bistro set. Parking lot is small and located across the street, so hefting luggage was a small challenge. Figuring out where to check in took a minute and I found it strange that upon check-in, I was asked to provide a tip. Overall a great stay and I would return.
Comment from Hotel Management
10 Jan 2025 by Danica, Hotel Management
Hi Dena,We appreciate you taking the time to review your recent stay with us! We are happy that you were satisfied with your stay. As for the tip prompt on the debit/credit card machine during check-in is that we share a payment system with our two restaurants and two bars which is located within the same complex. I hope this clarifies the situation regarding the tip option! :) See you again in the future! Have a great day!
by A verified traveler
Posted 9 Jan 2025
Very good, very nice.
Comment from Hotel Management
10 Jan 2025 by Danica, Hotel Management
Hi Dylan,Thank you so for your positive feedback! We are happy to hear that you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 8 Jan 2025
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by A verified traveler
Posted 8 Jan 2025
excellent
Comment from Hotel Management
10 Jan 2025 by Danica, Hotel Management
Hi Olayinka,We truly appreciate your feedback! We are glad to hear that you had such a positive experience. We look forward to welcoming you again soon!
by A verified traveler
Posted 6 Jan 2025
Very impressive room, clean, spacious
Comment from Hotel Management
10 Jan 2025 by Danica, Hotel Management
Hi Andrea,Thank you for your feedback! We are delighted you enjoyed the spacious and clean room. We hope to welcome you back soon!
by A verified traveler
Posted 6 Jan 2025
The room rate was significantly higher than what I booked. Although the room was very nice, I was very cold and had trouble sleeping. The AC controls did not change the temperature of the room (17 degrees) despite raising setpoint to 19 degrees. I tried using the main fireplace but it started malfunctioning after a few minutes. So I shut it off. The fireplace in the bathroom did little to warm me up. In the morning I was still exhausted.
Comment from Hotel Management
7 Jan 2025 by Angel, Hotel Management
Thank you for reaching out and for your understanding. We truly value your feedback and take your concerns seriously. We sincerely apologize for the frustration you experienced during your stay with us, and we appreciate your patience as we address these issues. We have noted your feedback about the AC and the fireplace, and we will ensure that it is communicated to our higher management for further evaluation. Your satisfaction is important to us, and we want to make sure that we improve our services.Regarding the room rate, the original booking was for 129 plus HST, totaling 152.80. Since you provided a tip of 30.56, this did increase the total amount charged. Please let us know if you would like us to process a refund for this tip, and we will take care of it promptly.Thank you again for bringing these matters to our attention and we truly apologize. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 6 Jan 2025
The room was very clean and the view was awesome parking was a bit confusing
Comment from Hotel Management
10 Jan 2025 by Danica, Hotel Management
Hi Fred,Thank you for your feedback! We are glad to hear you enjoyed the cleanliness of your room and the awesome view. We apologize for any confusion with the parking and appreciate your feedback. We hope to see you again soon!
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 18 Dec 2024
Good property. Upgraded my room to sea side for free. Enjoy your stay!
Comment from Hotel Management
23 Dec 2024 by Danica, Hotel Management
Hi Gagandeep,We are glad to hear you enjoyed your stay and appreciated the complimentary upgrade to a sea view room! Thank you and we hope to see you again soon!
