Ratings based on 172 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
Hotel is in a nice location. The spa is a bit limited, during our stay the steam room was not working and the sauna had to be re-activated to keep it on and this was not obvious. The pool is good but cool. Administration (front desk), it is a bit disorganised. On checking in we were given the wrong room (town side) even though we had paid for port side. If we had not challenged this would not have been changed. There seemed to be a lot of uncertainty over taxes and on checkout there seemed to be uncertainty as to how long we had stayed. Additionally, a deposit is required. As a result of the erroneous check in we saw both types of rooms. The port side rooms with balcony are bigger and the view is nice. The town side rooms are smaller with no view or balcony. The food in the restaurant is nice and staff are friendly just a bit unsure of the paperwork. Dieppe is a wonderful town. Well worth a few days. To visit the Canadian memorials on the beach, eglise de St Jacques (a wonderful slightly decaying church missing many windows from 1939-45), shops, market, port and surrounding area are all worth visiting.
Comment from Hotel Management
18 Oct 2024 by La Réception, Hotel Management
Thank you for sharing your detailed feedback about your stay. We’re glad to hear that you enjoyed the location and found the food and staff friendly. However, we sincerely apologize for the issues you experienced, particularly with the spa facilities, room assignment, and check-in process. Your comments about the organization at the front desk and the room differences are invaluable, and we will address these with our team to ensure improvements are made.We're pleased you had the chance to explore Dieppe and appreciate its charm and historical sites. Your insights will help us enhance our guests' experience moving forward. We hope to welcome you back for a more seamless stay in the future!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Gwénaëlle, Hotel Management
Bonjour,Un grand merci d'avoir pris le temps de noter notre établissement.Belle journéeCordialement
by A verified traveler
Posted 7 Sep 2024
Great property more of an aparthotel but we had a superior room with fantastic views of Dieppe harbour. Right next to loads of restaurants. Highly recommended.
Comment from Hotel Management
14 Sep 2024 by Gwénaëlle, Hotel Management
Hello,Thank you very much for taking the time to rate our establishment. We are delighted to hear that your stay went well.We look forward to seeing you again during your next stay.Sincerely
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Gwénaëlle, Hotel Management
Bonjour,Un grand merci d'avoir pris le temps de noter notre établissement.Belle journéeCordialement
by A verified traveler
Posted 16 Aug 2024
We have been ripped off at this hotel . A bill for £238 was added to our bill by night staff when we were in bed and asleep . We challenged and there was no payment receipt from us -despite challenging 3 times including whilst at the hotel we are £238 poorer which makes this hotel terrible value for money . Parking is poor and I ended up parking and paying elsewhere . It’s a fantastic location but we have a very bitter taste in our mouth .
Comment from Hotel Management
9 Oct 2024 by La Réception, Hotel Management
Dear Guest,Thank you for choosing to stay with us. I am truly sorry to hear about your experience during your visit.Upon reviewing your bill, the total amount is 161, and we can provide an official receipt as proof. As part of our check-in procedure, we require a 100 deposit as a caution, in addition to the payment for your reservation of 161. When you checked out, we released the deposit of 100; however, please note that it may take several days for your bank to process the refund.I’m unclear about the 238 charge you mentioned. Could you please provide any proof of debit from your account showing this amount? We want to ensure this matter is resolved quickly.Thank you for your understanding, and we appreciate your feedback.Best regards,Reception
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Gwénaëlle, Hotel Management
Bonjour monsieur,Nous vous remercions d'avoir pris le temps de noter votre séjour. Excellente journée à vousCordialement
by A verified traveler
Comfortable hotel in ideal location
Posted 14 Jul 2024 on HotelsWe wanted a nice hotel for a one night stay close to Dieppe harbour. La Tour aux Crabes was perfect. It is a very attractive old building with a very modern interior. Our room was spacious, and comfortable, with a balcony overlooking the harbour.
Reception staff were very friendly and helpful. The buffet breakfast was good. The hotel has a spa with a pool.
Tip: if you’re taking a car, ask in advance to reserve a place as the hotel has very limited parking (and it’s extra).
Comment from Hotel Management
20 Jul 2024 by Gwénaëlle, Hotel Management
Dear Sir or MadamThank you very much for taking the time to give us your feedback on your stay and this excellent rating!We are delighted to hear that your stay went well. We look forward to seeing you soon. Have a great weekend!Sincerely
by A verified traveler from Surf City
Posted 2 Jul 2024 on Orbitz
Great! Really enjoyed our stay!
Comment from Hotel Management
4 Jul 2024 by Gwénaëlle, Hotel Management
Dear Sir/Madam,Good afternoon, thank you very much for taking the time to give us this excellent rating.We look forward to seeing you again.Sincerely
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by Gwénaëlle, Hotel Management
Bonjour,Un grand merci à vous d'avoir pris le temps de nous laisser une note sur votre séjour, nous sommes ravis de constater que votre séjour s'est bien passé. Nous vous souhaitons de joyeuses fêtes de fin d'année.Cordialement
by A verified traveler
Unexpected disappointments
Posted 10 Nov 2023 on HotelsThe hotel itself & staff were excellent. Most comfortable bed I’ve ever slept on! Immaculate room! My only complaints are that it was hard to find - signage poor, parking carried an unexpected charge of 17€ and there was an additional, unexpected refundable deposit of 100€ on top of the room. Nowhere in the hotel descriptions was this highlighted.
It was very windy with heavy rain when I stayed and even though I was on the third floor, the noise on roof surfaces and in the air con venting was incredible & kept me awake!! A shame because the hotel itself was lovely!
Comment from Hotel Management
11 Nov 2023 by Gwénaëlle, Hotel Management
Good afternoon,Thank you for taking the time to give us your opinion about our hotel. We are delighted to hear that you enjoyed the bedding and our team. As far as the underground parking is concerned, it costs 15. We ask our guests for a deposit of 100 to guarantee the room against theft or damage. This deposit is returned to all our customers automatically on the day of their departure. This deposit is indicated on our various websites. We are sorry to hear that the weather over the last few days has prevented you from sleeping. We hope to see you again on your next stay. Have a nice weekendSincerely
