Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Check in was very easy, a little bit confusing if you stay in the wing.We stayed in the Clubroom.There are no washcloths that for your reference.Also the bed was not that comfortable.There is only one sheet on top of the mattress that kept coming off and exposing the mattress and a comforter with a cover.I am used to sleeping on top of a fully covered mattress with a separate sheet to cover myself in case it’s too hot.I ended up sleeping mostly with no cover because the comforter was hot at times.
The bathtub and shower room is large and everything worked well.
The refrigerator was not that cold at all
Comment from Hotel Management
5 Sep 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Melanie, Thank you for your feedback! We’re glad to hear that check-in went smoothly and that you enjoyed the spacious bathroom. Regarding the bed and bedding, we appreciate your comments and will review them to ensure more comfort for future stays. The issue with the fridge has been shared with our technical team for immediate attention. Our apologies for the inconvenience. We hope to welcome you back for an even better experience next time!Best regards, Van der Valk Brussels Airport Team
by A verified traveler
Posted 20 Aug 2024
Very clean excellent hotel. Very friendly staff. Recommend to anyone who likes a more classy hotel.
Comment from Hotel Management
20 Aug 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Pieter,What a wonderful comment! We're so glad you enjoyed your stay with us and look forward to welcoming you here again soon. Kind regards,Van der Valk Hotel Brussels Airport Team
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
20 Aug 2024 by Irem - Marketing & Experience Executive, Hotel Management
Dear Royce,Thank you for your recent visit at Van der Valk Brussels Airport! It was pleasure welcoming you here and we already look forward to next time. All the best, Van der Valk Brussels Airport Team
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Irem - Marketing & Experience Executive, Hotel Management
Dear Clive,Thank you for your recent stay with us and your rating of our hotel, we appreciate it. Don't hesitate to share what areas we can improve in to get that perfect 10/10 from you next time! Wishing you a great afternoon.
by A verified traveler
Posted 9 Jun 2024
N/a
Comment from Hotel Management
9 Jul 2024 by Irem - Marketing & Experience Executive, Hotel Management
Thank you for your rating, Kenneth! Hope to see you here again soon.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
9 Jul 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Chris, Thank you for your recent stay with us. We're sorry to see the low rating you gave for your experience and would've liked to know what caused it. We do hope to have the opportunity to welcome you here again another time to offer you a better experience, in line with your expectations. Take care & we wish you the best.
by A verified traveler
Posted 26 May 2024
Perfect
Comment from Hotel Management
9 Jul 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Mercyline, Thanks for the kind review and your visit to our hotel! We hope to welcome you here again soon.
by A verified traveler
Posted 26 May 2024
Perfect!
Comment from Hotel Management
9 Jul 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hi Mercyline,Thanks for the nice review and your recent visit to our hotel. We hope to welcome you here again soon.
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Irem - Marketing & Experience Executive, Hotel Management
Hello Sandeep, Thank you for taking the time to rate your experience at our hotel. Feel free to share more details so that we can know how we can improve our services for you and our future guests! Wishing you the best!
by A verified traveler from Sint-Niklaas
Posted 7 May 2024
The room was clean and modern, staff was friendly.
Only downsides:
- Parking was quite full and the spaces remaining were very narrow.
- Shower pressure could be better
