Ratings based on 968 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Main problem was with the toilets and bath
Comment from Hotel Management
30 Oct 2024 by Karim Haraké, General Manager, Hotel Management
Dear Shafi,Thank you for taking the time to share your feedback.We are delighted that you found our service to be impeccable. Providing excellent customer service is a top priority for us, and we're pleased that we met your expectations in this area.However, it seems there were aspects of your stay that did not fully meet your expectations. We understand that the condition of the hotel is an essential aspect of your stay, and we apologize if we fell short in this regard. Additionally, the cleanliness and amenities in your room are areas we consistently work to maintain to the highest standard. Please accept our sincere apologies if your experience in these areas was less than satisfactory. We also note your concerns regarding the toilets and bath facilities. We provide well-maintained rooms, with separate toilets and showers to ensure privacy and convenience for our guests. We regret if these facilities did not meet your needs or our usual standards on this occasion.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Karim Haraké, General Manager
by A verified traveler
Posted 18 Oct 2024
A shuttle bus to/from the airport would make this location much more convenient.
Comment from Hotel Management
22 Oct 2024 by Karim Haraké, General Manager, Hotel Management
Dear Guest, Thanks for your review about our hotel.We are pleased that you appreciated the hotel's condition, our dedicated service, and the cleanliness of your room, which we strive to maintain meticulously for all our guests.However, we recognize that the absence of a shuttle service and the limited room amenities did not completely meet your expectations. We understand the convenience a shuttle service can provide, and we apologize for any inconvenience caused. While we do not currently offer this service, our location does provide various public transport options, including bus lines 272 and 12, which are in close proximity to the hotel for your connection to the airport. Additionally, we aim to ensure our room offerings are clear on our website, including the availability of amenities, and we apologize if this was not apparent during your stay.Nonetheless, we hope you found our hotel to be well-serviced and comfortable for your needs. Our team is committed to providing a pleasant experience for every guest, and we're glad to hear that our efforts in cleanliness and service were noticed during your stay.We are hoping to welcome you back in the future. All the best.Karim Haraké, General Manager
by A verified traveler
Posted 17 Oct 2024
It was quite area with nice view.
Comment from Hotel Management
22 Oct 2024 by Karim Haraké, General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are thrilled to know that you appreciated the tranquil surroundings, the pleasing view from your room, our commitment to cleanliness, the well-maintained condition of our hotel, and the attentive service provided by our team. Our team strives to offer a comfortable environment and exceptional service to ensure a memorable stay for our guests.It is fantastic that you found every aspect of your stay to be to your satisfaction, and we trust that the amenities and services available at ibis Budget Brussels Airport contributed positively to your experience.We look forward to welcoming you back soon. Kind regards,Karim Haraké, General Manager
by A verified traveler
Posted 14 Oct 2024
There are NO hair dryers in the room. When I inquired at the front desk I was told all the hairdryers were "checked out" with other guests. The vending machine did not dispense coke light. There is no restaurant on site. You have to walk to another hotel down the street. Rooms are bare but the bed was comfortable. Biggest compliant: NO HAIR DRYER in the room.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Linda,Thank you for your feedback,We are pleased that you found the bed comfortable, ensuring a good night's rest is one of our top priorities.While we are glad you enjoyed the comfort of the bed, we regret to hear about the other aspects that did not meet your expectations. Regarding the availability of hairdryers, we recognize the inconvenience this caused and apologize for the shortfall. Our hairdryers are indeed available upon request at the reception, and we regret the inconvenience you experienced. As for the vending machines, we apologize that you were unable to get the beverage of your choice. Additionally, we understand your disappointment regarding the absence of an on-site restaurant; we do offer a variety of dining options at the ibis Kitchen restaurant and Lounge just a short walk away. We also acknowledge your comment about the room amenities and will take your feedback into consideration as we continually work to improve our guest experience.We hope to welcome you again in the future. Best wishes,Karim Haraké, General Manager
by A verified traveler
Posted 13 Oct 2024
Breakfast was great, check in was easy.
The staff was nice, a little update for the room would really enhance the experience if compare to price. Close to the train station Longchamp.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Guest, Thanks for your review about our hotel.We are delighted that you enjoyed our breakfast options, the ease of check-in, and our friendly staff. It is wonderful to know that you found our location near Longchamp train station convenient for your travels. However, we acknowledge your thoughts on the room's condition and understand that there is always room for improvement. While our hotel was last renovated in 2019 and we strive to maintain a high standard of cleanliness and comfort, we appreciate your input as it helps us to enhance our guest experience. Finally, we are pleased that the cleanliness of your room and the amenities provided met your expectations. Our team works hard to ensure our guests are comfortable and well-accommodated, and your positive comments about the service affirm our efforts.We are hoping to welcome you back in the future. All the best.Karim Haraké, General Manager
by A verified traveler
Posted 13 Oct 2024
The hotel had all I needed. Very clean. I would stay here again
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Jacqui,Thank you for sharing your review.It is wonderful to hear that your stay with us was up to your satisfaction. We are thrilled that you found our accommodations exceptionally clean, our hotel well-maintained, and our service commendable. It's affirming for our team to know that our efforts in providing a comfortable and clean environment are appreciated by our guests. Our commitment to maintaining high standards of cleanliness and service is unwavering, and it's always gratifying to receive such positive remarks.It would be a pleasure to welcome you back. Best wishes,Karim Haraké, General Manager
by A verified traveler
Posted 30 Sep 2024
The shuttle has been removed recently.
Comment from Hotel Management
2 Oct 2024 by Karim Haraké, General Manager, Hotel Management
Dear Steeve, Thank you for taking the time to share your review.We are pleased that you appreciated the cleanliness of our rooms and the overall condition of our hotel, assuring you a comfortable stay with our high hygiene standards and well-maintained facilities.However, we note your comments regarding our service with concern. We strive to deliver exceptional service to all our guests, and we regret that we did not fully meet your expectations on this occasion. Nonetheless, we hope that the convenience of our hotel's location and the amenities we offer, such as high-speed internet and a variety of breakfast options, added value to your stay with us.We hope we will have the opportunity to see you again in the future. Best regards,Karim Haraké, General Manager
by A verified traveler
Posted 15 Sep 2024
Great for a quick budget stay! Close to the Airport.
Comment from Hotel Management
16 Sep 2024 by Karim Haraké, General Manager, Hotel Management
Dear Cindy,Thank you for sharing your review.We are delighted that you appreciated the proximity to the airport, the cleanliness of our rooms, and the overall condition of our hotel. It is great to hear that you found our services and amenities to your satisfaction, reflecting our dedication to providing a comfortable and convenient experience for our guests. Our team strives to maintain high standards, and your recognition of these efforts is sincerely valued.It would be a pleasure to welcome you back. Best wishes,Karim Haraké, General Manager
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Karim Haraké, Directeur général, Hotel Management
Chère Chidi,Merci d'avoir dédié du temps à rédiger un commentaire à propos de votre séjour chez nous.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons avoir le plaisir de vous accueillir à nouveau pour vous convaincre avec une prestation bien meilleure.Bien cordialement,Karim Haraké, Directeur général
by A verified traveler
An okay stay.
Posted 23 Aug 2024 on HotelsOverall, the stay was okay, but was told to my horror during checkin that I was not booked in. Had to show my hotel app with booking details to get that sorted which was a bit unnerving after a long day. The room is very basic and far from the city centre. So I would not say the modest rent justified my selection. The cleaning staff always left the bunk-bed sheets unchanged for reasons unknown.
Comment from Hotel Management
26 Aug 2024 by Karim Haraké, General Manager, Hotel Management
Dear Gopal, Thank you for taking the time to share your review.We are pleased that you found our hotel to be clean and in good condition, reflecting our commitment to providing a well-maintained environment for our guests. We regret that some aspects of your stay did not meet the standards you expected. While our rooms are designed to offer essential comfort at an affordable price, we understand that the basic nature of the accommodations may not have met your personal preferences. Regarding the distance from the city centre, our hotel is conveniently situated for travelers using the airport and is well-connected by public transport for those wishing to explore Brussels. We apologize for any inconvenience experienced during check-in, and we appreciate you bringing this to our attention so that we may ensure our booking processes are as smooth as possible. We are also sorry to hear about the oversight with the bunk-bed sheets. We will follow up on this with our team. Nonetheless, we hope you appreciated the overall cleanliness and condition of our hotel during your stay. We take pride in the upkeep of our facilities and strive to provide a comfortable experience for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Karim Haraké, General Manager
