Ratings based on 207 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Room was large with modern bathroom Close to other facilities as in the Bistro and bar. No road noise..
Comment from Hotel Management
18 Nov 2024 by The Waterfront Team, Hotel Management
Thank you Patricia, for kind rating and feedback. We hope to see you again.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by The Waterfront Team, Hotel Management
Afternoon Mark, thank you for your rating. We are glad you enjoyed your stay and hope to see you again in the future.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
29 Aug 2024 by The Waterfront Team, Hotel Management
Afternoon Julie, thank you for your rating. We are happy you enjoyed your stay and hope to see you again in the future.
by A verified traveler
Average stay
Posted 14 Aug 2024 on HotelsCheck in was good, lovely staff. Enjoyed my complimentary drink, ordered dinner for room service. However I had to go back to the bar after an hour of waiting as I had not received it. Sort of received an apology, they remade my meal, gave me a refund with a complimentary drink. Thank you
Comment from Hotel Management
15 Aug 2024 by The Waterfront Team, Hotel Management
Thank you for your feedback Gina, we apologise our service wasn't up to our usual standard. We hope we have the opportunity to amend this. All the best.
by A verified traveler
Posted 12 Aug 2024
The service here was 5 star, we asked for a late check-out and a microwave and all was no trouble and prompt communication. The bathroom looked newly renovated and the beds were comfortable.
Comment from Hotel Management
15 Aug 2024 by The Waterfront Team, Hotel Management
Thank you for your kind feedback Sheree. We are thrilled you enjoyed your experience and look forward to seeing you again in the future.
by A verified traveler
Posted 9 Aug 2024
Right on the river. Close to people we were visiting.
Comment from Hotel Management
15 Aug 2024 by The Waterfront Team, Hotel Management
Thank you for your kind feedback Donna. We hope to see you again in the future.
by A verified traveler
Posted 2 Aug 2024 on Wotif
Staff were very helpful and the room was great.
Comment from Hotel Management
8 Aug 2024 by The Waterfront Team, Hotel Management
Thanks for choosing to stay with us Jo'elle. We are so happy you enjoyed your stay and hope to see you again.
by A verified traveler
Posted 28 Jul 2024
Was very impressed with the room service ,order meals from the room and it gets cooked at the pub then delivered to the room the food was great .The room was very clean service was great ,highly recommend.
Comment from Hotel Management
1 Aug 2024 by The Waterfront Team, Hotel Management
Thank you for your kind feedback Charmaine, we are thrilled you enjoyed your experience. We look forward to seeing you again in the future.
by A verified traveler
Posted 21 Jul 2024
Arrived late but reception stayed open,food onsite was great, room excellent
Comment from Hotel Management
1 Aug 2024 by The Waterfront Team, Hotel Management
Thank you for your feedback Judith, we are thrilled you enjoyed your stay. We hope to see you again.
by A verified traveler
Posted 16 Jul 2024
Loved it, great place. Should have stayed longer
Comment from Hotel Management
1 Aug 2024 by The Waterfront Team, Hotel Management
Thank you Nona, we are thrilled you enjoyed your stay. We hope to see you again.
