Ratings based on 748 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The room was clean.
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We appreciate your support. Natalie #Team6
by A verified traveler
Posted 29 Oct 2024
The bathroom was horrible. The toilet rocked back and forth, it looked like mold around the shower and the walls and trim needed to be replaced.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Larry, We're sorry to hear about your experience. Your feedback is important to us as we continuously strive to improve our guests' stay. Please feel free to contact our management team directly to further discuss your concerns.
by A verified traveler
Posted 27 Oct 2024
Out of date felt like going back to the 80s
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Clayton,Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Maz K.#Team6
by A verified traveler
Posted 13 Oct 2024
Not as advertised
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello William, We apologize if your expectations were not met during your stay. Your feedback is valuable to us for ongoing improvements to our services. Please don't hesitate to reach out to our management team to discuss your concerns further. Thank you for choosing to stay with us.
by A verified traveler
Posted 13 Oct 2024
Everything was great
Comment from Hotel Management
14 Oct 2024 by Brand Experience Team, Hotel Management
Hi Stacey,Thank you for the excellent review! We hope to see you soon.Lilith#Team6
by A verified traveler
Posted 12 Oct 2024
Checked in,and walked in the room,found a cockroach right away,and left the room immediately. Staff were unacceptable with their behavior,and made me pay for the toilet paper I used to pick up the live cockroach with before they would issue a refund. I would never recommend this place to anyone.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Jerry,We are sorry to hear about the experience you had during your stay. We take all feedback seriously and will address these concerns with our team. Your satisfaction is important to us, and we encourage you to reach out to our management team directly to discuss this matter further.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Manager, Hotel Management
Hello Ram,We are pleased to hear that you had a fantastic experience during your stay with us. We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 22 Sep 2024
They keep it very clean. Even down to cigarette butts in the parking lot. Its very stark & cold feeling though
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Sandy,We appreciate your feedback on our cleanliness standards, including our attention to detail in the parking lot. Your comments on the ambiance have been duly noted for future improvements. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 11 Sep 2024
Their sign advertises new rooms but ours looked like it was 100 years old. Nasty dirty door, bathroom was very old & toilet seat was coming off. Never had more than 1/2 roll of toilet paper at a time.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello ELIZABETH, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Our team values all comments to improve our guests' experience. Please feel free to contact management directly to address any further concerns you may have regarding your stay.
by A verified traveler
Posted 8 Sep 2024
Nice friendly staff
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Lynn,We are pleased to hear that you found our staff to be welcoming during your stay. We strive to provide excellent service to all our guests to ensure a positive experience. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.
