Ratings based on 760 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
The property looked nothing like advertised. In the room there were areas of clear water damage/mold along baseboards and on the ceiling. The toilet was loose so when sat on it would lean forward. Cigarette burn in the bed covering.
Comment from Hotel Management
25 Dec 2024 by Manager, Hotel Management
Hello Krista, We appreciate your feedback and regret that your stay did not meet your expectations. Our team continuously strives to maintain our property to the highest standards. For any concerns regarding your room, we recommend reaching out to our management directly to address any issues. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Dec 2024
Love the stay. Visited family for Christmas.
Comment from Hotel Management
22 Dec 2024 by Jay, Hotel Management
Thank you for sharing your experience with us
by A verified traveler from Dickson
Posted 14 Dec 2024
Great
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello Jennifer,Thank you for sharing your feedback with us. We appreciate your thoughts and will take them into consideration moving forward. If you have any more comments or concerns, please feel free to reach out to our management team for further assistance.
by A verified traveler
Posted 9 Dec 2024
it's very dirty and old. night shift staff rude. they asked for $150 deposit I don't know what for really
Comment from Hotel Management
10 Dec 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 1 Dec 2024
Clean room and close to the interstate
Comment from Hotel Management
2 Dec 2024 by Brand Experience Team, Hotel Management
Hi Jim,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6
by A verified traveler
Posted 1 Dec 2024
Clean rooms and right next to the interstate.
Comment from Hotel Management
2 Dec 2024 by Brand Experience Team, Hotel Management
Hi Jim,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6
by A verified traveler from McAlester
Posted 1 Dec 2024
I usually don’t write these. However, there are some things that other travelers should know. They don’t tell you there is $150 “smoking” deposit in all nonsmoking rooms. If you want the refund, you better go to the front desk and wait for them to check the room before you leave. The room wasn’t bad, but there was hardly any toilet paper and we had to go to the front desk for more. It was so cold, it took almost an hour for it to warm up. There was only a sheet and a very thin bedspread on each bed. No blanket. The room had an odd smell. And finally, there was a homeless guy sitting next to the ice machine. Won’t stay again.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Janice, We appreciate your feedback and are sorry to hear about your experience. Hotel policies, like the smoking deposit, are in place to ensure all guests have a comfortable stay. We will share your comments with our team to improve our service. Rest assured, your concerns will be addressed accordingly.
by A verified traveler
Posted 6 Nov 2024
The room was clean.
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We appreciate your support. Natalie #Team6
by A verified traveler
Posted 29 Oct 2024
The bathroom was horrible. The toilet rocked back and forth, it looked like mold around the shower and the walls and trim needed to be replaced.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Larry, We're sorry to hear about your experience. Your feedback is important to us as we continuously strive to improve our guests' stay. Please feel free to contact our management team directly to further discuss your concerns.
by A verified traveler
Posted 27 Oct 2024
Out of date felt like going back to the 80s
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Clayton,Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Maz K.#Team6
