Ratings based on 13 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Someone that work at the property (I think someone working housekeeping) stole $100 out of my purse that was in the room. I reported it to the property and they asked me if I used the safe and I told them that my partner did and that my money was stolen out of my purse that was in the room. They told me that it is rare and I should have used the safe. How terrible. No apology or anything. I shouldn’t have to take every dollar out of my purse and lock it away everytime I return back to the resort. I was there celebrating my birthday not being a guard for my personal belongings inside of my a room I paid thousands for. Will never visit this resort again!! And what a shame because the kitchen staff were so nice
Comment from Hotel Management
16 Oct 2024 by Stephen, Hotel Management
The guest did not report to us until they were back home in the USA. Had this been reported to us before departure it would have received the appropriate attention. Furthermore when asked, they confirmed that the purse from which the money was taken was never in the safe that is provided for storage of money and valuables.
by A verified traveler
Posted 11 Oct 2024
All the staff were professional, polite and very graceful. The front desk ,the bar service and the dining staff both for breakfast and dinner were friendly and very personable. I appreciated that they moved us to a suite (to accommodate one more person ) and upon welcoming me us there was a sign at the main entrance with my family’s name and our USA flag welcoming us. That was quite surprising and a great touch. Will definitely recommend and stay again. Best PEREZ/ USA
by A verified traveler
Posted 22 Jul 2024
My stay at the Pinewood was amazing. Although the public areas are a little bit dated the quality of the rooms and the exceptional service by all the staff was above my expectations. From the gardeners to the chefs everyone goes out of their way to make your stay very memorable. I am sure if you choose the Pinewood you won’t be disappointed. I will return for sure! Great job everyone, especially the owner for creating such a special place with special people.
by A verified traveler
Posted 18 Jun 2024
Place was spectacular. Will definitely be back here. Very nice staff. Very nice management team.
by A verified traveler
Posted 26 Apr 2023
A tranquil stay in beautiful surroundings. Excellent communal areas, easy access to good beach. High standard and good choice of food for half board. Good selection available for other meals if required. Reasonable prices for drinks. Convenient transfer back to local airstrip. A small, well appointed boutique hotel. Best of all, excellent staff and service.
Comment from Hotel Management
5 Jun 2023 by Stephen, Hotel Management
Dear David,Thanks for sharing your feedback. It was an honor to host you and we are all happy to hear your expectations were met. Best regards,Stephen
by A verified traveler
Good...
Posted 17 Sep 2023 on HotelsGood point
1. Greatly hrlpful and kind staffs
2. Good facilities
3. Nice food especially dinner time.
Generally perfect place for relaxation.
Need to improve
1. Internet is slow
2. Spa needs to be expanded.
Comment from Hotel Management
2 Oct 2023 by Stephen, Hotel Management
Thanks for sharing your feedback. We are glad to hear the staff were helpful and your enjoyed our food. Sorry for the slow internet. We will try to improve on the speed of the internet.
by A verified traveler
Posted 5 Feb 2021
Comment from Hotel Management
3 Mar 2021 by Stephen, Hotel Management
Thanks for the positive feedback.
by A verified traveler
Posted 9 Jan 2021 on Hotels
Sehr ruhiges kleines Hotel, guter Service
Comment from Hotel Management
11 Jan 2021 by Stephen, Hotel Management
Thanks for the response.
by A verified traveler
Klein aber fein!
Posted 4 Jan 2021 on HotelsSehr gutes Boutique Hotel. Zuvorkommendes und hilfsbereites Personal. Essen war auch sehr gut und trotz den wenigen Gästen vielseitig. Wir würden jederzeit wieder dort buchen.
Comment from Hotel Management
4 Jan 2021 by Stephen, Hotel Management
Dear Mr. Christian,
Thanks for the feedback.
We are glad you enjoyed the stay with us.
by A verified traveler
Be aware of Credit Card Fraud
Posted 23 Apr 2020 on HotelsWe where 2 couples that stayed 4 nights at Pinewood in end of February . Location, food, staff attention and infrastructure is top notch. UNFORTUNATELY, the experience was completely destroyed when we returned home to Norway and learned that we had been charged twice for the stay on our cards. Immediately, we contacted the hotel in good faith and asked them to refund us. After 8 weeks with several e-mails and phones we have not received the refund as promised by the Hotel Resident Manager Pamela Mshai. Consequently, we where left with no other choice than to report the case as fraud to bank and fiscal police.
Comment from Hotel Management
16 Mar 2021 by Stephen, Hotel Management
Dear Mr. Arne,
Thanks for your feedback. I am sorry your card was charged twice and for the delayed refund. As communicated on email with our accounts department your refund was effected on April 27, 2020 and on April 29, 2020 for Mr. Glenn. Once again, apologies for the inconvenience.
