Ratings based on 12 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2019 on Hotels
by A verified traveler
Posted 21 Sep 2018 on Hotels
by A verified traveler from London
2 night's
Posted 25 Aug 2018Inretior very old fashioned, block toilet and bath. Price don't match room facility. However staff's wore very friendly, specily the catering team.
Recommended
for Everyoneby A verified traveler from London
Good place to stay
Posted 11 Jul 2018
Pros: Friendly and professional staff, very welcoming
Cons: Bathrooms are a bit dated, need refreshing. The Jacuzzi was out of order.
No iron or iron board in room or to order from reception, had to wear crease
Location: Close to shops and restaurants. In Banani, which is a really nice part of Dhaka.
Easy booking, quick check-in, friendly staff, offered a refreshing cold drink, doors opened for you, luggage taken to room.
by david
Excellent Staff
Posted 4 Aug 2017 on HotelsExcellent stay ,very very helpful staff,Francis Xavier assistant manager was helpful full of sound advise and organised courtesy car ,excellent friendly driver,the most crazy traffic system in the world and he got through it just fine,wonderful lady at the front desk always willing to help,restaurant free breakfast was very good,,my flight was two hours late and i assumed the arranged driver will have come and gone ,i took an old battered up car to take me to my hotel ,i jumped out after 2 mins and returned to the terminal ,NEVER make this mistake ,take an an arranged means of transport to and from the airport ,all round an excellent trip mainly due to this hotel ,
by A verified traveler
Dismayed
Posted 14 Nov 2014 on HotelsUpon arrival at the hotel, my pre-paid, five-day stay at the hotel was refused based on the hotel's unfavorable commercial relations with Expedia.com, none of which, in my view, should have come into play regarding an innocent client. I was obliged to search for another lodging and therefore I have no comments to make about the de Castle Hotel. It seemed to be fine from the lobby; booking them online in the future, if I were to decide to stay there, would be out of the question because of the unreliability of such a transaction with them. Sincerely, Robert W Pons
by A verified traveler from West Midlands, United Kingdom
Thieves! Bunch of muppets!
Posted 28 Aug 2014
Pros: nothing!
Location: nothing! I don't recommend this hotel to anyone!
Travelling from the UK,we had booked our stay through Expedia. Payment was paid in full and my card had already been charged.
We arranged for the hotel to pick us up from the airport as it offers complimentary airport pick up service. Upon check in we were asked to pay for our stay as they did not receive payment from Expedia. Our accommodation was booked on the 13th August and after receiving email confirmation I directly called the hotel to confirm the booking and which they confirmed 'yes'. Prior to that I also emailed them directly but no reply. As we were making our way over from the UK on the 16th August, the hotel decides to email Expedia and apparently the telephone no. for Expedia doesn't connect but when i tried it from their hotel it connected without any issues. Anyways... they started telling us the issues they were having with Expedia and that they did not confirm our room. They said we should pay them again and ask for a refund from Expedia- they said we are from England so everything is possible, lol what stupid way of thinking! We refused to pay and contacted Expedia. A member from the Expedia team spoke to the hotel manager who refused to co-operate. The hotel went out their way picking us from the airport but if only they had the courtesy to reply to my email or contact me before hand to say that our reservation was not confirmed it would have saved the crap we had take off them after a 16hr journey. Expedia rearranged our accom to a 4* suite.
Recommended
for Everyoneby A verified traveler from Kuwait
Everything was good
Posted 17 Aug 2014
Pros: Most everything including the free ride to the airport in a comfortable environment.
Location: Great restaurant across the street and ATMs close by.
The room was clean and comfortable. The service and the hotel staff were very good and I could not find anything to complain about. Worth the money for a stay in a nice hotel that is very convenient to shops, banks and food. Have been a guest for more than 14 years. I would recommend this hotel to anyone who wants to stay in Banani in Dhaka, Bangladesh.
by hasibul Haque
Posted 15 May 2014 on Hotels
by A verified traveler
高くてかび臭い。
Posted 21 May 2017質は、値段が1/3の宿のレベル
二度と泊まらない
朝食、まずい
ポットなし
ひげそりなし
浴槽のせんなし
Comment from Hotel Management
23 May 2017 by Didar, Hotel Management
Thanks
