Ratings based on 31 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Not a new hotel.
Comment from Hotel Management
28 Nov 2024 by Fawaad , Hotel Management
Dear Leong,Greetings from Crowne Plaza Dhaka Gulshan.Thank you for staying with us and marking. Much appreciated!Looking forward to welcoming you back soon.Warm regards,Mohammad Fawaad
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Fawaad , Hotel Management
Dear Yefim,Greetings from Crowne Plaza Dhaka Gulshan!Thank you for choosing to stay with us and for rating your experience a perfect 5/5. Your feedback means a lot to us, and I will be delighted to share it with our team. I’m sure they will be thrilled and motivated by your kind recognition.We look forward to the pleasure of welcoming you back soon.Warm regards,Mohammad Fawaad
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Alex, Hotel Management
Dear Stephanie,Greetings from Crowne Plaza Dhaka Gulshan.Thank you for your wonderful review and for taking the time to share your experience. We are thrilled to know that you had an enjoyable stay and appreciated our hotel’s facilities.We look forward to welcoming you back for future stays.Warm regards,Alexandre Glauser
by A verified traveler
Posted 3 Oct 2024
their lounge was closed which left you with no good choices for a casual place to relax and socialize.
Comment from Hotel Management
4 Oct 2024 by Alex, Hotel Management
Dear Thomas,Greetings from Crowne Plaza Dhaka Gulshan.Thank you for sharing your feedback regarding your recent stay at Crowne Plaza Dhaka Gulshan. We sincerely apologize for the inconvenience caused by the closure of our lounge. Your comfort and satisfaction are our top priorities, and we understand the importance of having a comfortable space to relax and socialize.Please know that we are working diligently to ensure such facilities are available in the future. We truly appreciate your understanding and hope to welcome you back soon, with all amenities fully operational.Thank you for your valuable input.Regards,Alexandre Glauser
by A verified traveler
Posted 20 Sep 2024 on Hotels
Staff is you plus! I feel very comfortable in your hotel all the staff in restaurant very kind and professional. My favourite hotel in Dacca .
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Alex, Hotel Management
Dear Mr. Lee, Greetings from Crowne Plaza Dhaka, Gulshan. First and foremost, thank you for your loyalty towards IHG Hotels. I would like to express our deepest apologies for the significant error that occurred during your recent stay at Crowne Plaza Dhaka Gulshan. Your feedback is invaluable, and we sincerely regret the inconvenience and frustration this has caused. At Crowne Plaza and IHG, we pride ourselves on delivering flawless service, and we recognize that this experience fell short of your expectations. Please be assured that this is not reflective of the high standards we uphold. We are taking this matter very seriously and are conducting a thorough review of our processes to ensure that such errors do not happen again, either to you or any of our valued guests. Thank you once again for your understanding, and please don’t hesitate to reach out to us directly should you have any further concerns.Warm regards,Alexandre Glauser
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Alexandre Glauser, Hotel Management
Dear Sir, Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA Gulshan. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Regards, Alexandre Glauser
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by Alexandre Glauser, Hotel Management
Dear Sir, Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA Gulshan. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Regards, Alexandre Glauser
by A verified traveler from Gurugram
Posted 29 May 2024
Comment from Hotel Management
26 Jun 2024 by Alexandre Glauser, Hotel Management
Dear Sir, Thank you for taking the time to tell us about your experience at Crowne Plaza DHAKA Gulshan. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Regards, Alexandre Glauser
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Riyaz Rizvi , Hotel Management
Dear Sir, Greetings from Crowne Plaza Dhaka Gulshan. Trust you are doing well and staying safe. First and foremost, Thank you for your loyalty towards IHG hotels. I sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay. Your feedback is invaluable to us, and we take it very seriously as we continuously strive to improve our services. Please feel free to reach out to me directly and I would be more than happy to assist you in any way possible. Once again, thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Warm regards Riyaz Rizvi Rooms Division Manager
