Ratings based on 497 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
A real mixed bag here the room I stayed in upstairs was beautiful and freshly renovated with fantastic river views. Unfortunately the downstairs is what let's this property down, bar staff are some of the worst of seen (disinterested, lack of actual skills and very slow/no service) and I also dined in the restaurant, food was very average and again the service was poor. I will however make note the lady who checked me into the accommodation and the lady who was ran off her feet in the bistro due to all the younger staff doing nothing were great and really trying.
Comment from Hotel Management
13 Nov 2024 by Georgie, Hotel Management
Thank you for taking the time to leave us this feedback Marlin.It is important to a business that we are aware of areas that need attention. With reviews like this we can take action were needed. Thank you again
by A verified traveler
Posted 28 Jul 2024
Great staff
Comment from Hotel Management
22 Aug 2024 by Kristy, Hotel Management
Thanks so much Ron!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
22 Aug 2024 by Team Elimatta, Hotel Management
Thanks for a great rating, Robert!
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Team Elimatta, Hotel Management
Thanks for a great rating, Pauline!
by A verified traveler
Posted 1 May 2024
Clean, good location and well priced. I would stay again
Comment from Hotel Management
22 Aug 2024 by Kristy, Hotel Management
So great to hear! Thank you so much, we are so glad you enjoyed your stay with us.
by A verified traveler
Posted 21 Apr 2024 on Wotif
Affordable. Friendly staff. Newly renovated, clean, spacious room.
Comment from Hotel Management
21 Apr 2024 by Team Elimatta, Hotel Management
Thank you Yurev - so glad you enjoyed your stay. We are pretty happy with how our new renovation turned out, so it is great to hear our guests agree.
by A verified traveler
Posted 12 Apr 2024 on Hotels
Comment from Hotel Management
21 Apr 2024 by Team Elimatta, Hotel Management
Thanks for the great rating!
by A verified traveler
Posted 5 Apr 2024
Air conditioning did not work properly.
Meals were mixed. One was good one was very less than average.
Convenient and provided parking
Comment from Hotel Management
21 Apr 2024 by Team Elimatta, Hotel Management
Sorry your whole experience did not meet expectations Lesley. We will make sure the air conditioning is looked into
by A verified traveler
Posted 2 Apr 2024 on Wotif
Clean and tidy. Free parking and close to town centre. Would recommend.
Comment from Hotel Management
21 Apr 2024 by Team Elimatta, Hotel Management
Thanks Kimberley, great to hear!
by A verified traveler
Posted 1 Apr 2024 on Wotif
Comfortable, clean accommodation in a convenient location. Nice and close to the river. Plenty of dining options in walking distance.
Comment from Hotel Management
21 Apr 2024 by Team Elimatta, Hotel Management
Thanks so much Alan - what a wonderful review
