Ratings based on 24 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Quiet and friendly with fantastic views
Posted 28 Feb 2020 on HotelsAll the staff were so helpful. No problem changing my room when I had a view straight into a tree... after that blissful view of mountains. Lots of space in the family room (more like a small flat) but furniture is rather sparse and basic. Food was very good and an extensive menu - the kitchen clearly takes pride in what it does. You are high up on a hill — so everything is a tuk-tuk or car ride away. Very quiet and almost nothing happens in the evening. So this is the place if you want peace and relaxation. Lovely flowers through the hotel, and tea estates easy to visit from here.
by A verified traveler
Good location .Good staff . Bad accomodation
Posted 25 Dec 2019 on HotelsThough the location is very good the hotel is very basic . The rooms are furnished like a pwd guest house . Very basic. The toilets have a guter stink. They shifted my room because of the stink and the other also had the same stink. The Wifi never worked. The staff was very nice speciall Philip who took us for a morning trail to the tea garden. The breakfast was good.
Your confirmation to us said ALL PAID but still i was charged ts.2000 per night as a supplement which is not fair . So if you dont mind the basic room and the stink you can consider this place.
by A verified traveler
Posted 18 Jan 2018 on Hotels
It was good. Restaurant service was slow. Internet was terrible. Over all ambience was excellent.
by Azlifa
Posted 6 Jan 2018 on Hotels
Munnar Tea Country Resort is a beautiful resort with amazing staff. The local cuisine served at the restaurant is to die for. Loved the place and would highly recommend Munnar Tea Country resort to any traveller to Munnar.
by A verified traveler from Los Angeles, CA
Disappointing Hotel - will not recommend / revisit
Posted 15 May 2017
Pros: Nothing, really. Not at all what was represented in hotel description and/or pictures.
Cons: refer above to notes in experience
Unfortunately, there are several aspects about this property that impacted my experience for a 1 night stay at the hotel on 4/27/2017 and will definitely not make me recommend this property.
1. Hotel location is not convenient and/or desirable. The hotel approach itself is awkward and difficult for an average vehicle.
2. I paid extra specifically for the AC option and the AC in the room was not working. The hotel staff tried to fix the AC as late as past midnight without any luck. Not only did I have to wake up to deal with this but the remainder of the night was not pleasant either.
3. The view from the room (a premium room with a valley view at an additional cost) was completely obstructed by a huge tree right outside the balcony. When I brought this up-to the hotel manager, he simply stated that they are not allowed to cut trees. I can understand the part about not cutting trees but that is not a sufficient reason for customers who are paying extra / premium for the view.
4. The property is dated and not well maintained.
5. The only onsite restaurant is a shabby environment and also casts doubt on the cleanliness of the kitchen.
6. The hotel staff is nice until all is going well. The hotel manager himself is not empowered to fix a guest experience and tends to pass the blame / responsibility onto customers.
The hotel description on travel sites and pictures are not all reflective of the property.
Recommended
for Everyoneby A verified traveler
Pleasant stay in beautiful Munnar
Posted 5 May 2017
Pros: The scenery and the walks around the hotel.
Location: Good location about +-10km from Munnar town.
Beautiful scenery..a short 3.5 km walk around the hotel
in the tea plantations.
We visited to Munnar in April.
Very pleasant stay at hotel,
the staff were very friendly and helpful.
The restaurant staff were also friendly,
very eager to please us.
Overall we had a great time there.
Comment from Hotel Management
12 May 2017 by Praveen, Hotel Management
Dear Sir,
Greetings from MTCR.
Thank you for your good feedback and tank you for sharing it.
Regards
Praveen
by Jaya
Posted 20 Apr 2017 on Hotels
It was good
Comment from Hotel Management
25 Apr 2017 by Abbas, Hotel Management
Thank you for your good review.
by Nibu
One of the best resorts in Munnar
Posted 21 Mar 2017 on HotelsCustomer service was spot on. Fabulous food, amazing coffee. They have a Spa (outsourced), me and my wife both took advantage of the service and it was one of the best I have ever received. Our stay was for 2 days and no where during our stay we felt we could have chosen a better place and we would totally book this place again.
Comment from Hotel Management
30 Mar 2017 by Abbas, Hotel Management
Dear Mr. Nibu,
Greetings from Munnar Tea Country Resort,
We are glad to note that you enjoyed your MTCR experience. Thank you for such wonderful feedback and thank you for sharing.
Green Regards
Praveen
Recommended
for Everyoneby A verified traveler from Trivandrum
I was enjoyed my stay in that hotel
Posted 10 Feb 2017
Pros: Full mark!!!
Cons: N/A
Location: n/A
The atmosphere was absolutely fantastic and stay was fully up to my expectation.All crew on board was really fantastic.
Comment from Hotel Management
30 Mar 2017 by Praveen, Hotel Management
Dear Mr. Vijay,
Greetings from MTCR.
Thank you for your wonderful feedback and thank you for sharing.
Green Regards
Praveen
by Alexandria
Favorite Hotel Stay in all of Kerala!
Posted 4 Jan 2017 on Hotelsamazing service! the most friendly staff! delicious food! set us up with a full day of sight-seeing with a private driver (very reasonable price for this). superior stay!
Comment from Hotel Management
24 Apr 2017 by Abbas, Hotel Management
Dear Sir,
Greetings from Munnar Tea Country Resort.
Thank you for your wonderful feedback and thank you for sharing.
