Ratings based on 19 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 31 May 2022 on Hotels
Comment from Hotel Management
10 Jul 2022 by ISSACS RESIDENCY, Hotel Management
Dear Mr.Martin Jebaraj
Greetigs from Issacs Residency,Munnar
Thank you for your favorable feedback.
by A verified traveler
Bad service/accused of stealing/made to wait long
Posted 11 May 2022 on HotelsThey keep chargeable-if-you-use items inside the room which I have not seen anywhere else in the world. There are bottles of water, beverages kept in the refrigerator in the room, packets of potato chips : all which they said will be payable if used. It was a strange thing to notice. They should not keep it in the room unless it has been ordered or asked for. So when I went to check-out, they made me wait till one of the managers went to the room and checked if any of the items have been used or not. Then again they said they are missing one of the cloth towels in the bathroom. So we had to go back and check again and see if it was fallen anywhere, but couldn't find it anywhere. Finally we told they can check our bags if they want if they suspect we were stealing it. Then after some arguments, the manager told he will handle it. It was extremely impolite and were accusing us of stealing.
Comment from Hotel Management
14 May 2022 by Sanjeeth, Hotel Management
Dear Valued Guest,
We greatly appreciate the feedback you provided in online.
Please accept our apologies for the inconvenience caused during your stay and checkout time, We value your comments and ratings it will help us to meet our guest's expectations.
Kindly note that all the minibar items is chargeable and we placed minibar menu in all the rooms. We will de brief our team members to convey this message to guests while check in time. regarding the linen missing we will investigate and get back to you at the earliest.
We thank you for your feedback and look forward to welcoming you back to the Issacs's Residency.
Best Regards
Sanjeeth Kuriakose
General Manager
by A verified traveler
Posted 31 Mar 2022 on Hotels
Hotel was in good shape, fairly well maintained. centrally located, walking distance to the town.
Comment from Hotel Management
5 Apr 2022 by ISSACS , Hotel Management
Dear Guest
Greetings from Issacs Residency, Munnar !
It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services.
We value your patronage and look forward to welcoming you back to Issacs Residency soon
by A verified traveler
Posted 5 Jan 2022
Beautiful room with new interiors.
Comment from Hotel Management
7 Jan 2022 by Issac residency, Hotel Management
Dear Mr Vijay
Greetings from Issacs Residency, Munnar!!!
It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services.
We value your patronage and look forward to welcoming you back to Issacs Residency soon
Thanks and Regards
General Manager
Mathew Bovas .
9497133502
by A verified traveler
Posted 12 May 2019 on Hotels
It is great experience
Comment from Hotel Management
4 Jun 2019 by MATHEW, Hotel Management
THANK YOU FOR YOUR VALUABLE COMMENTS
by A verified traveler from mumbai
Good Hotel.....with a catch
Posted 13 Jun 2018Hotel is good, located at stones throw away from Munnar city centre. However, the hotel comes across as one that has not been renovated for atleast 15 years. Rooms lack white light, adequate charging points, room heating options. Getting adequate hot water even in stipulated time was an issue. The furniture in the room has a feel of antiquity to it.
All in all ....3 stars.
Comment from Hotel Management
22 Jun 2018 by MATHEW, Hotel Management
thank you sir for valuable comments
Recommended
for Everyoneby A verified traveler
right at the centre of the town
Posted 3 May 2018
Pros: the location - as other shops and restaurants were within reach. If one is away from the town of Munnar - often one feels secluded and cut off.
Cons: the upkeep and maintenance needs looking into. the restaurant used to be better a few years back - now very few people appear to be walking in.
Location: at the centre of the town - so one has access to all kinds of shops selling spices, tea, chocolates and also other restaurants and eateries
A beautiful courtyard in front with colourful flower beds, the restaurant which we have frequented earlier is average, cleanliness is good. The rooms are small and cramped, but clean. The mini fridge was adequately loaded. The housekeeping staff were very cordial and helped us with the extra beds as soon as we reached the room. Had a pleasant sleep at night with the cool weather - the room appeared to be dusty as the kids started sneezing and having stuffy nose in the morning when they woke up.
Rates are too high for the average facilities they are providing. And the place appears to be falling apart - though it had a good name in the past. Good maintenance and upkeep of the rooms is highly essential if they have to keep it running - many of my friends suggested against taking rooms here. So reputation is already low and they appear to be struggling.
Comment from Hotel Management
9 May 2018 by MATHEW, Hotel Management
THANK YOU SIR ,
FOR YOUR VALUABLE COMMENTS
by A verified traveler from india
Bad experience
Posted 28 Dec 2017Hotel has deducted charge of rs 7164.00 two times from my card.when I said return my rd 7164.00 they said it does not come in my account.i have shown them my bank statement .they are silent....Never go that hotel...
Comment from Hotel Management
3 Jan 2018 by MATHEW, Hotel Management
Dear Sir,
The hotel not Deducted twice only Rs.7164/- and you have to contact to you branch.
by Michael
Not as described on the website
Posted 21 Nov 2017 on HotelsRoom choices advertised on the website stated deluxe TWIN rooms. The only twin rooms are standard, no views. There was no bar in the hotel as advertised. It’s been closed for ‘ several months’ due to local laws. Staff were very friendly and helpful
Comment from Hotel Management
23 Nov 2017
thank you sir, for your valuable comments
