Ratings based on 142 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
It was an excellent hotel located in the outskirts of Munnar. The staff were accommodating and welcoming. The restaurant was excellent. We had many choices for the complementary breakfast. Dinner and lunch options were reasonably priced. Good complementary activities were available. Next time I will definitely go for a longer stay.
Comment from Hotel Management
31 May 2024 by Niche, Hotel Management
Dear Guest,Many thanks for writing a fantastic review for us. We look forward to welcoming you back.
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Posted 19 Dec 2023
The rooms are not worth the price, I spoke to other guests as well and they felt the same. They arranged an activity which was not well Managed. Felt like they were short of staff as no one came when we needed them. The buffet was not well managed as well- short of dining plates, tables were not clean- we had to eat on a dirty table, and some guests had breakfast in the gallery adjoining the restaurant. We asked a person to clean the table, but no luck! The food was also not good. It was hard to find someone to attend the guests. The reception is on the 5 floors but the rooms are on the ground floor. The view from reception is good but not from the room, but still, they sell it as the Valley views
by A verified traveler
Posted 29 Oct 2023
House keeping was bad, rooms were not in good condition,
Comment from Hotel Management
3 Nov 2023 by Dev, Hotel Management
Dear Guest,Noted your comments and have escalated them to the concerned for their perusal. Sincere apologies for disappointing you.RegardsTeam Devonshire
by A verified traveler
Posted 6 Dec 2022 on Hotels
Comment from Hotel Management
3 Jan 2023 by Dev, Hotel Management
Dear Guest,Thank you for staying with us and giving us a great rating. Looking forward to welcoming you back.Thanks, and regardsGeneral Manager
by A verified traveler
Posted 26 Nov 2018 on Hotels
Breath taking views, fresh air, awesome people and fabulous service
Comment from Hotel Management
28 Nov 2018 by Mr. Ronny Mathew, Sales Head, Hotel Management
Dear Sir/ Madam,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Recommended
for Everyoneby A verified traveler
Interesting location in a beautiful setting
Posted 31 Oct 2017Our stay was very nice and the staff pleasant and accommodating. The only bad part of the stay was that the internet connection worked only in the lobby unlike what we expected..
by Danish
Nice Hotel But Need Bed Bug Extermination ASAP!
Posted 13 Jul 2017 on HotelsWe were having a wonderful stay till we were hit by the Bed Bugs in our room. They were all over the place. At-least one night got spoiled due to them. The management seemed unaware of the issue; however, reacted quickly and changed our room. But, bed bug were always in our mind during our stay after the incident.
by A verified traveler from bangalore
Disappointing, feel cheated
Posted 30 Jun 2017
Pros: View from room was fine
Cons: Don't cheat the customers. Bedsheets had some stains, did not look fresh. No wifi signal in the room. Very slow net-speed in the reception area.
Location: Location is around 5-6 kms far from city and nothing much in vicinity (as in walking distance).
Stayed there for 2-3 days. One of the two managers never seemed receptive. It was monsoon season so was raining most of the time. I asked them to arrange for cab for sight visits. Manager told me that he can arrange but he gave me a rate that was 1.5 times the market rate (I had enquired when i got down in munnar in the morning). I told him about the rate that i had heard in the morning. he told me that I can arrange it for myself in that case. Since the hotel is far from city, it would have been difficult to do so in rain. For ease, I booked the cab at the premium price for 2 days, assuming that at premium price, I could trust these guys for a good service.
On the second day, after the sight visits, the cab driver took me to couple of places for buying "specialities" of Munnar, before dropping for return journey (check about Kerala farms, Munnar). Mind you, there is very low or no net connectivity at most of these places. I asked the driver before doing purchase. After coming back from Munnar, I read the review of the purchases I made. Apparently, these places are sort of ambushes. They sell fake and overpriced products (in name of herbal medicines), and of course the locals know it. May be that is the reason, the manager asked for cash for the cab and did not even gave the receipt. After reading the reviews of the products, i am even scared to use it now.
In short, the staff of this place will rip you off if you trust them. Not expected after paying premium for everything
Recommended
for Everyoneby A verified traveler
Posted 19 Aug 2016
The rooms were comfortable and had great views of the valley. The hotel staff were very helpful and welcoming. We had a memorable stay at Munnar.
