Ratings based on 972 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Everything
by A verified traveler from Okemos
Posted 12 Nov 2024
Check in lady was rude and non helpful. You ask question, she fires on you.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Haithem, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Lance Misner, GM
by A verified traveler
Posted 11 Nov 2024
Great location, clean comfy beds nice staff
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Maureen, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Westin for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to our area. Best, Lance Misner, GM
by A verified traveler
Posted 11 Nov 2024
We loved it....
Comment from Hotel Management
11 Nov 2024 by Nick, Hotel Management
Thank you for your review.
by A verified traveler
Posted 11 Nov 2024
Excellent staff.
Comment from Hotel Management
11 Nov 2024 by Nick, Hotel Management
Thank you for your review.
by A verified traveler
Posted 5 Nov 2024
Parking lot adjacent to property old dirty and under construction. Property is dated.
Comment from Hotel Management
5 Nov 2024 by GM , Hotel Management
Dear johnnie, As we strive to surpass our guests' expectations, we regret that you found our hotel dated. We understand the importance of details in creating a memorable stay and apologize for falling short. Your feedback is greatly appreciated and will be taken into consideration as we work to consistently improve. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Lance Misner, GM
by A verified traveler
Posted 4 Nov 2024
This was my second stay within a month at this property. The hotel rooms are outdated and have a stale odor. The rooms aren't cleaned properly.
My trash was not emptied, my bed was not properly made, and the bathtub/shower wasn't cleaned. I had to move three times due to various issues with the rooms (HVAC, Plumbing).
In the first room, the HVAC system didn't work so I was moved to another room which was a double instead of a king. The second room had plumbing issues and the phone didn't work. I was told they were sold out and couldn't move until the next day. I was not offered any concessions for my inconvenience. The next day I was moved to a third room which was better and was offered a breakfast coupon. I spoke with the manager but he was not eager to help and didn't seem too concerned about the situation.
I would not recommend it or stay there again!
Comment from Hotel Management
4 Nov 2024 by GM , Hotel Management
Dear Marcelle, Thank you for bringing these matters to our attention. I was disheartened to read your review. Please accept our sincerest apologies for the issues you encountered. What you experienced is not typical, and we have reviewed your comments as part of our efforts to make improvements. We appreciate your feedback and hope you will consider visiting us again. We would love the opportunity to serve you better in the future. Sincerely, Lance Misner, GM
by A verified traveler
Posted 2 Nov 2024
Everything
Comment from Hotel Management
2 Nov 2024 by GM, Hotel Management
Dear Marissa, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Lance Misner, GM
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Nick, Hotel Management
Thank you for your review.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Nick, Hotel Management
Thank you for your review.
