Ratings based on 787 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
2nd week everything
Comment from Hotel Management
9 Nov 2024 by Lynn, Hotel Management
Thank you for staying with us again! We appreciate you!
by A verified traveler
Posted 9 Nov 2024
Everything
Comment from Hotel Management
9 Nov 2024 by Lynn, Hotel Management
Thank you for letting us know you enjoyed your stay with us! We look forward to seeing you again!
by A verified traveler
Posted 7 Nov 2024
Not clean
Comment from Hotel Management
8 Nov 2024 by Lynn, Hotel Management
We apologize we did not meet your expectations.
by A verified traveler
Posted 7 Nov 2024
When we initially checked in everything went smooth but the first room was terrible it looked as though nothing was cleaned the tub had dirt on the bottom the toilet seat liked over used and abused the walls were funky they ac unit had stuff in it there were wires hanging out of the ceiling where the fire alarm should’ve been ( I have pictures of everything) so the manager offered a second room and it was a little better then the first room but still terrible as wires was still hanging out of the ceiling where the far alarm should have been and the floors were sticky and wholes where in the walls and gunk was still all over the place the hotel need Jesus (I want to include pictures) I was just ready to go as soon as I checked in but I just dealt with it since the staff was ok even though they don’t have a 24 hour desk they just have a phone number to call which they may or may not pick up after hours… I was dealing with it until my last few days me and my husband were not provided with room service and wasn’t given any instructions on what to do when we needed new trash bags or anything so we would put a grocery bag tied up outside the door till we get up to take on our way out (only done two times) and it would be taken by the time we would wake up to take it out it would be gone so that’s what we did until the manager knocked on our door at 7am talking about take it to the end of the hall and put it in the trash which was a couple steps away from our new room. It was hella
Comment from Hotel Management
8 Nov 2024 by Lynn, Hotel Management
We apologize for your experience. Thank you for letting us know
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Lynn, Hotel Management
Thank you for sharing with us! We appreciate you and hope to see you again.
by A verified traveler
Posted 28 Oct 2024
I got there to check in and theg said they never received my reservation fron Expedia even after I showed them my confirmation numbers and method of payment. Was told to leave and contact Expedia which I couldn't get in touch with anyone at Expedia until Sunday morning.
Comment from Hotel Management
28 Oct 2024 by Lynn, Hotel Management
Our sincere apologies for the issue with Expedia reservations this past weekend. We do not know why Expedia did not answer the call from you. We cannot modify Expedia reservations and we understand the frustration as we were frustrated as well. We do hope you give us another try in the future. We do accept reservations directly at all our properties.
by A verified traveler
Posted 28 Oct 2024
This is most definitely the nastiest place I have stayed at in YEARS, and I’ve had to stay in motels from time to time, and this makes those look like 5 star hotels. Never again staying here.
Comment from Hotel Management
28 Oct 2024 by Lynn, Hotel Management
We apologize for your experience.
by A verified traveler
Posted 27 Oct 2024
The refrigerator in my suite was broken and smelled horrible. The sink was stopped up and garbage disposal didn’t work so the drain smelled horrible. There were gnats coming out of the sink. The electrical In The room must have had a short In It because all the lamps flickered and the cable box to the tv kept clicking on and off. The floor looked like it hadn’t been vacuumed and the air coming out of the heater/air conditioner smelled musty. The only reason I stayed was because it was late and I needed to sleep but I was very disappointed and I will never book this hotel again.
Comment from Hotel Management
28 Oct 2024 by Lynn, Hotel Management
We do apologize for your experience. Thank you for letting us know.
by A verified traveler
Posted 27 Oct 2024
Cleanness in very a very low level. Promised for an early check in, and when our driver showed up there were no available rooms
Comment from Hotel Management
28 Oct 2024 by Lynn, Hotel Management
We had an issue with online booking not coming through to the property. We apologize for the technical issues.
by A verified traveler
Posted 23 Oct 2024
I did not like the hotel it wasn’t safe at all
Comment from Hotel Management
23 Oct 2024 by Lynn, Hotel Management
We apologize you did not feel safe. We do have staff on site 24/7 to assist with any issues that may arise. We also have security on site to assist with any safety concerns.
