Ratings based on 961 Verified Reviews
4.4 Room cleanliness
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
My wife and I travel to Detroit quite a bit, but have never stayed here before. I think this will now be our go to place to stay! Such a cool concept - kitchen, laundry, just like an apartment. Area was great, lots of easily walkable shops, bars, restaurants.
Access to the room/unit was super easy. Really enjoyed the quality of these Sonder rooms
Comment from Hotel Management
24 Nov 2024 by Sonder, Hotel Management
Hi there Scott! Thank you so much for taking the time to leave us such a positive review about your recent stay. We are delighted that it was such a good experience, and we hope we get the chance to welcome you back again soon!
by A verified traveler
Posted 18 Nov 2024
Check in is great
Comment from Hotel Management
18 Nov 2024 by Lacey, Hotel Management
Hi there Cecilia! Thank you so much for taking the time to leave such positive feedback. We're delighted you enjoyed your stay, and we hope we have the chance to welcome you back again soon!!
by A verified traveler
Posted 17 Nov 2024
This place was a pleasant surprise. It had all the amenities I needed. It was a beautiful place with beautiful views of the city. I am now a Sonder customer.
Comment from Hotel Management
18 Nov 2024 by Lacey, Hotel Management
Hi there Thelma! Thank you so much for taking the time to leave us such positive feedback about your recent stay. We're delighted that you found the unit and the location to be so pleasant. We can't wait to host you again soon!! Cheers!
by A verified traveler
Posted 17 Nov 2024
This place and the surrounding area did not look like the pictures online at all: the building is in rough shape, inside and out. The lobby is run down. Also, there is only ever one staff person there, who is nice and helpful but overworked. And you have to do everything through an app/phone. Also, my room was missing stuff and the washer was broken. They managed to fix things and give me credits, but I would not stay at one of these places again. You get what you pay for.
Comment from Hotel Management
18 Nov 2024 by Lacey, Hotel Management
Hi there Samantha! Thank you so much for taking the time to leave us such thorough feedback about what went wrong during your recent stay. We apologize that we fell so far short of expectations, and will be sure to share this review with our Detroit team so we can make sure your unit, and all the amenities within it, are present and functional for our future guests. Should we have the opportunity to host you again, we encourage you to give us a call ahead of time so we can be sure to set your next stay up for success. Have a wonderful afternoon - cheers!
by A verified traveler
Posted 17 Nov 2024
The towels are kind of thin and gross. But the thing that was the worst: the final night I could not sleep until 2am because someone was bouncing a ball or banging in another room. It took 4 hours after I reported the issue through the app for it to stop.
Comment from Hotel Management
18 Nov 2024 by Lacey, Hotel Management
Hi there Katherine, thank you so much for taking the time to leave us this feedback about your recent stay. We're so sorry that you faced such an issue with the noise levels in and around your unit. We have quiet hours 10pm-8am, and apologize that we fell short on keeping up with that expectation. Should we have the chance to host you again, we hope you'll reach out to our customer service with any questions or needs you have for your next stay - most Sonders (including Detroit) keep sound machines and earplugs on deck for any guest who might want them placed in the unit before arrival. Cheers!
by A verified traveler from Burtchville
Posted 17 Nov 2024
Very difficult to figure out how to get in!!!!!!
Comment from Hotel Management
18 Nov 2024 by Lacey, Hotel Management
Hi there Christie! Thank you so much for taking the time to leave us feedback about your recent stay. We're so sorry you had a hard time accessing your unit - this isn't the seamless check in experience we aim for! Please be assured that once you have completed account verification for Sonder once, you'll never have to do it again for any future stays. Should we have the chance to host you again soon, we hope this helps!! Please don't hesitate to reach out to our customer service anytime with any questions. Cheers!!
by A verified traveler
Posted 16 Nov 2024
You have to pay for parking and you have to bring your livestream passwords to watch TV
Comment from Hotel Management
18 Nov 2024 by Lacey, Hotel Management
Hi there Kevin! Thank you so much for taking the time to leave us a bit of feedback about your stay. We're sorry the parking situation, as well as the TV arrangements, didn't meet your expectations. Should we have the chance to host you again, don't hesitate to reach out to us with any questions you may have about the amenities we have available for you at Sonder Gabriel Richard. Hope you have a wonderful evening!
by A verified traveler
Posted 11 Nov 2024
My daughter and I were in Detroit for the Jelly Roll concert. We really enjoyed the property, plenty of storage. It was nice and close to the Little Cesar Arena, within walking distance. Great location for all of downtown. Would definitely stay at again!
Comment from Hotel Management
11 Nov 2024 by Lacey, Hotel Management
Hi there Tracy! Thank you so much for taking the time to leave us a positive review about your recent stay. We're delighted you found the location to be so convenient for local events. We can't wait to host you again soon - Cheers!!
by A verified traveler
Posted 10 Nov 2024
The room was great: clean, high ceilings, everything we needed. Staff was friendly and helpful. Location was fantastic, right at the base of Washington Blvd., walkable to downtown and the Q line train. The people mover wasn’t working during our stay but I think the station for that is nearby.
Thank you for a nice stay, Sonder!
Comment from Hotel Management
11 Nov 2024 by Lacey, Hotel Management
Hi there Connie! Thank you so much for taking the time to leave us such a positive review. We're sorry the People Mover was down during your stay - rest assured this is definitely abnormal for the city, and should we have the chance to host you again, feel free to give us a call so we can give you an update on that. Thank you again, and have an amazing afternoon!
by A verified traveler
Posted 8 Nov 2024
Came into town for a show at the Masonic Temple. Parking right across the street in a gated lot. An easy walk to the venue. Nicely appointed room and quiet in the evening.
Comment from Hotel Management
11 Nov 2024 by Lacey, Hotel Management
Hi there Jim! Thank you so much for taking the time to leave us such a positive review. We're so glad you found the location to be convenient as well; our spot is perfect for getting to almost anything in downtown Detroit!! We hope we have have the chance to host you again soon!
