Ratings based on 347 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
I paid for a 2 bedroom suite with fireplace. Suite did not have a fireplace was told to take it up with Expedia
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Vickie, thank you for sharing your experience. It seems there was a misunderstanding regarding the room amenities. While the team works to ensure all accommodations meet expectations, they will look into this matter further to improve guest satisfaction.
by A verified traveler
Posted 5 Nov 2024
I would definitely come back
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
Ednelson, we're delighted you loved your experience at Residence Inn Detroit Novi. We're looking forward to welcoming you back.
by A verified traveler
Posted 31 Oct 2024
Clean and safe location, newer building and staff are excellent.
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Ema, it’s wonderful to hear you had a great time at Residence Inn Detroit Novi. The team is glad you appreciated the pristine and secure environment as well as the newer facilities. We're looking forward to your next visit!
by A verified traveler
Posted 6 Oct 2024
very clean , very safe.
Comment from Hotel Management
7 Oct 2024 by Customer Service, Hotel Management
Roland, thank you for staying with us at Residence Inn Detroit Novi. We’re thrilled you found our property clean and safe. Your feedback is greatly appreciated, and we're looking forward to your next visit.
by A verified traveler from Orange City
Posted 30 Sep 2024
This property was excellent. Very quiet, easy check in and breakfast was great!
Comment from Hotel Management
1 Oct 2024 by Customer Service, Hotel Management
Solimar, thank you for staying with us at Residence Inn Detroit Novi. We’re delighted you loved your experience. It’s wonderful to hear that you enjoyed the peaceful environment, smooth check-in, and delicious breakfast. We hope to welcome you back again soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Customer Service, Hotel Management
Sharlyn, we are thrilled you enjoyed your stay at Residence Inn Detroit Novi. We look forward to welcoming you back for another great experience. Safe travels!
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Customer Service, Hotel Management
Sylvia, thank you for staying with us at Residence Inn Detroit Novi. We’re delighted you had a wonderful experience and look forward to your next visit.
by A verified traveler
Posted 16 Sep 2024
The staff was wonderful, the breakfast had more options than most, and the hotel was well maintained and quiet. I would definitely recommend it.
Comment from Hotel Management
16 Sep 2024 by Customer Service, Hotel Management
Kendall, thank you for staying with us at the Residence Inn Detroit Novi. We're delighted you loved your experience, appreciated the breakfast variety, and enjoyed the peaceful atmosphere. Our team members strive to provide exceptional service, and it's great to know they made your stay memorable. We're looking forward to welcoming you back.
by A verified traveler
Posted 23 Aug 2024 on Orbitz
Great hotel and rooms. The pool was excellent!
Comment from Hotel Management
24 Aug 2024 by Customer Service, Hotel Management
Jennifer, it’s wonderful to hear you had a great time at Residence Inn Detroit Novi. The team is pleased you enjoyed both the rooms and the pool. Thank you for the positive rating. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Customer Service, Hotel Management
Brenden, we’re delighted you loved your experience at Residence Inn Detroit Novi. Thank you for sharing your feedback!
