Ratings based on 979 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Racist clerk experience upon attempting to check in. Clerk was very rude and referred to me as Felicia (fictional drug addict from the movie Friday) Clerk said he only calls ignorant customers Felicia. He said he didn't have a log or receipt of him canceling the reservation and that my business was with Expedia and I needed to call for a receipt of the transaction.
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 10 Dec 2024
not bad at all, definitely would book again.
Comment from Hotel Management
17 Dec 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Valeria, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Warren. I appreciate your kind review. That you had an amazing time during your stay with us makes us very happy, prompting your 4/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Mikal, The staff at the Red Roof Inn Detroit - Warren and I appreciate you taking the time out of your busy day to share your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 6 Dec 2024
Room was reserved but on arrival my room had been sold despite me already being charged.
Comment from Hotel Management
11 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Trenton,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - WARREN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the unavailability of your room and your charges. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Dec 2024
My room was nice and quiet.
Comment from Hotel Management
6 Dec 2024 by Carla RediResponse Specialist, Hotel Management
Dear Don,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Warren. I am glad to read that you were pleased with the room and the quietness. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Nov 2024
Good
Comment from Hotel Management
3 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Dominick,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Warren. It's good to see you had a good stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Nov 2024
It was bad
Comment from Hotel Management
24 Nov 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Perry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Remy. The staff at the RED ROOF INN DETROIT - WARREN and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
