Ratings based on 975 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Warren and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
Very nice staff.
Comment from Hotel Management
18 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Colette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - WARREN. It was great to read that you were pleased with the service provided by our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Had to change rooms three different times. First two times was because the toilet was broken. One of the rooms had a nasty tub and a baby roach.
Comment from Hotel Management
5 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Angel, I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Warren. I was saddened to read that your stay fell short of your expectations due to the possible broken toilet, the uncleanliness of the tub and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I were delighted to see your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler from Highland Park
Posted 21 Oct 2024
I was never given a room
Comment from Hotel Management
30 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Christopher, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Warren. I am sorry you had a less than satisfactory experience due to not receiving a room upon arrival, prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
The room was disgusting with an overflowing toilet, uncleaned from previous guest. Asking for full refund.
Comment from Hotel Management
28 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Detroit - Warren. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
ONE STAR WOULD BE ONE TO MANY.
Comment from Hotel Management
16 Oct 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Desheante, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I were saddened to see your 1/5 score following your stay. In the future, please consider making additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear CeceLove,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Warren and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
