Ratings based on 74 Verified Reviews
2.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
truly disgusting room. tiktok isn’t exaggerating, you WILL need those lysol wipes!
Comment from Hotel Management
4 Nov 2024 by Andre, Hotel Management
Dear Xavier,Thank you for sharing your feedback. I’m very sorry to hear about your experience. Cleanliness is a top priority for us, and it’s clear we fell short during your stay. We appreciate you bringing this to our attention and will address these issues with our housekeeping team immediately.If you would be willing to give us another chance, please contact me directly at the hotel, and I will personally ensure your next stay is up to our usual standards.Best regards,AndreGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Andy, Hotel Management
Dear Harold,Thank you for taking the time to share your wonderful feedback about your stay with us at Red Roof Inn Detroit - Royal Oak/Madison Heights! We’re thrilled to hear that you had a fantastic experience and rated us 5 out of 5.Your satisfaction is our top priority, and it’s always rewarding to know that our efforts to provide a clean and comfortable environment have made a positive impact on our guests. We appreciate your support and look forward to welcoming you back for another excellent stay!If there’s anything specific you enjoyed or any suggestions you have, please feel free to share. Thank you again for your kind words!
by A verified traveler
Posted 12 Oct 2024
Very dirty room
Comment from Hotel Management
15 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Hello James,Thank you for your shared comments following your stay at the Red Roof Inn Detroit - Troy. We were saddened to read that the dirty room hindered your stay. It was especially displeasing to see that your experience resulted in a 1/5 rating.Once again, on behalf of Red Roof, we would like to thank you for sharing your comments with us. We look forward to providing you with better future stays.With appreciation,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Dirty, toilet seat looked old
Comment from Hotel Management
3 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Kelvin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the property and the appearance of the toilet seat. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Yasmeen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Troy and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 Sep 2024
👍👍👍
Comment from Hotel Management
23 Sep 2024 by Andy, Hotel Management
Dear Charles,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience during your stay at Red Roof Inn Troy.Your positive feedback means a lot to us, and it motivates our team to continue delivering excellent service to all our guests. We’re so glad you enjoyed your stay, and we look forward to welcoming you back whenever you’re in the area again.Safe travels, and thank you once again!Best regards
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Andy, Hotel Management
Dear Melissa,Thank you for taking the time to share your feedback regarding your recent stay at Red Roof Inn Troy. We sincerely appreciate your comments and the opportunity to improve our services.I’m sorry to hear that your experience didn’t fully meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests, and your feedback helps us to identify areas where we can improve. If there was anything specific that impacted your stay, we would love to hear more details so that we can address any concerns.Please feel free to reach out to me directly at the hotel if you'd like to discuss your experience further. We hope to have the chance to welcome you back and provide you with a stay that exceeds your expectations in the future.Warm regards
by A verified traveler
Posted 18 Sep 2024
The staff was excellent, the property was not
by A verified traveler
Posted 14 Sep 2024
We walking into our room . The room stank of mold and mildew cigarette smoke . Chair was all worn phone had no cord bathroom oh my god tub discusting rm 145 dogs barking very scary area .
Comment from Hotel Management
15 Sep 2024 by Andy, Hotel Management
Dear Kirk,Thank you for taking the time to provide feedback about your recent stay at our Red Roof Inn. I’m truly sorry to hear about the issues you encountered during your visit. Your experience does not reflect the standards we strive to maintain.I apologize for the discomfort you faced with the room’s cleanliness and odors. We take matters of mold, mildew, and smoke very seriously, and I will address these concerns with our housekeeping and maintenance teams immediately. Additionally, I’m sorry to hear about the state of the chair and phone, as well as the condition of the bathroom. We are committed to ensuring all our rooms meet our quality standards, and I will ensure these issues are investigated and resolved.Regarding the noise and safety concerns, I understand how distressing that can be. We aim to provide a safe and peaceful environment for all our guests, and I will review our security measures and noise policies to prevent similar situations in the future.Please know that your feedback is invaluable, and we are dedicated to making improvements based on it. I hope you will consider giving us another chance to provide a better experience. If you have any further concerns or wish to discuss this in more detail, please feel free to reach out to me directly at i0021@redroof.com.Thank you again for bringing these matters to our attention.Best regards,AndyGeneral ManagerRed Roof Inn Troyi0021@redroof.com
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Christopher, We at the RED ROOF INN DETROIT - TROY are disappointed by your scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
