Ratings based on 992 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
3 Jan 2025 by GM, Hotel Management
Thank you for your response. please give us the chance again so we can provide you with better services.
by A verified traveler
Posted 21 Dec 2024
No microwave or fridge
Comment from Hotel Management
21 Dec 2024 by GM, Hotel Management
Thank you for your response. Please give us a chance again to provide you with our best services.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
THANK YOU
by A verified traveler
Posted 17 Oct 2024
The bathroom had graffiti, the bottom of the bathroom door looked liked it had been chewed. the room phone didn't work. Several of the room lights didn't work. There was mildew on the bathroom walls. I was afraid to walk in the bathroom without shoes on.
Comment from Hotel Management
23 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Christopher,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the defective phone, the defective lights and the lack of cleanliness which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
They need to update the room some more and they could do breakfast in the morning better
Comment from Hotel Management
13 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Kalishia,We sincerely appreciate you taking the time to share your feedback for the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES, however I fear you might have our location confused with another. Your review mentions details about breakfast, which isn’t something we have at this property.Please review your recent stay details to ensure this is the location you intended to review. If a mistake had been made, please let us know so it can be corrected. Post stay feedback is very important to Red Roof as is the accuracy of the content provided.Many thanks,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Vincent. The staff and I at the Red Roof Inn Detroit - Roseville/ St Clair Shores appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear William, We at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red RoofRediResponse Specialist
by A verified traveler
Posted 27 Sep 2024 on Hotels
Comment from Hotel Management
29 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Nicole, for taking the time to write a review of your stay at the Red Roof Inn Detroit - Roseville/ St Clair Shores. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Joseph. The staff and I at the Red Roof Inn Detroit - Roseville/ St Clair Shores appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Jamie,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROSEVILLE/ ST CLAIR SHORES. Though we appreciate your 6/10 score, I am sorry to see that you were displeased with your stay. This is regrettable to hear as this is not an experience our guests usually have with us. We would love for you to add additional comments to your survey, to let us know where we let you down. Thank you for sharing your concerns and I hope you will return so that we may provide a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
