Ratings based on 995 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Brenan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Marilyn,Thank you for choosing to stay at our RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Bryant, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
Unsafe due to door lock issues
by A verified traveler
Posted 10 Sep 2024
Definitely needs upgrades, bed was super uncomfortable, holes in the wall of the bathroom stuffed with toilet paper, curtains torn in places. Smelled musty and smoky in the room. People loitering in the parking lot seemed a bit shady.
Comment from Hotel Management
13 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Erik,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Plymouth/Canton. I was saddened to read that your stay fell short of your expectations due to the bed not being to your liking, the unpleasant odor encountered and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I have shared your feedback with management to ensure that your concerns are addressed.Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
No complaints
Comment from Hotel Management
10 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Roman,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I was glad to hear you had a complain free stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Aug 2024
The odor of smoke and mold was absolutely terrible!
Comment from Hotel Management
21 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold and the unpleasant odor. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Aug 2024 on Hotels
This place blows. A/C dont work, no refrigerator, no coffee pot, smelled bad, staff friendly.
Comment from Hotel Management
18 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. Though you indicated that you found our staff to be friendly, we regret to hear that your room didn't meet your expectations in terms of there being no refrigerator or coffee pot and that the AC was broken. It's worth noting that your reservation was for a Standard Room, and this room category doesn't come with those particular features. For a stay with the amenities you're looking for, we suggest considering a Superior or Deluxe room during your next visitI hope you will give us the opportunity to improve your impression of our Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Smelly room and water
Posted 17 Aug 2024 on HotelsThe front desk staff were wonderful and welcoming.
The room smelled horrible although very clean.
The water from the faucet smelled awful and tasted like dirt. Not sure why but I didn’t feel comfortable at all with using the shower or the sink.
Comment from Hotel Management
19 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am happy you were pleased with our clean room along with our wonderful and welcoming front desk staff. However, you indicated that the water from the faucet had an unpleasant odor and so did the room which was disappointing to hear. Please accept our sincerest apologies for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Aug 2024
Staff was friendly, clean facility, quiet area
Comment from Hotel Management
12 Aug 2024 by JonathanRediResponse Specialist, Hotel Management
Dear Kaitlyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT -PLYMOUTH/ CANTON. It was amazing to read that you were pleased with the service provided by our staff and the quiet area among the other positive highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
