Ratings based on 995 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Friendly staff & clean room. Slept like a baby!
Comment from Hotel Management
19 Dec 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Satswana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
16 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Brittany, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I received your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Brenan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Marilyn,Thank you for choosing to stay at our RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Bryant, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
Unsafe due to door lock issues
by A verified traveler
Posted 10 Sep 2024
Definitely needs upgrades, bed was super uncomfortable, holes in the wall of the bathroom stuffed with toilet paper, curtains torn in places. Smelled musty and smoky in the room. People loitering in the parking lot seemed a bit shady.
Comment from Hotel Management
13 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Erik,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Plymouth/Canton. I was saddened to read that your stay fell short of your expectations due to the bed not being to your liking, the unpleasant odor encountered and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I have shared your feedback with management to ensure that your concerns are addressed.Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Joseph, The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello John, The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
No complaints
Comment from Hotel Management
10 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Roman,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I was glad to hear you had a complain free stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
