Ratings based on 975 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Not the cleanest
by A verified traveler
Posted 16 Nov 2024
We stayed there for a night. Walkway smells really bad. Will not stay here again
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Venkatraman,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issue with our team. Your comments are valuable to us as we strive to improve our guests' experience.
by A verified traveler
Posted 13 Nov 2024
Found 2 bed bugs
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Heather, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 11 Nov 2024
The property was filthy and had roaches. The hotel staff wasn't friendly or accommodating when informed about these issues. I won't be staying at any LaQuinta hotels again. Do yourself a favor, avoid this place.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello YOSHUA, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Ravin, We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any issues you may have encountered during your stay. We strive to ensure all our guests have a pleasant and enjoyable time with us.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Felice,We are sorry to hear that your experience did not meet your expectations. We value your feedback and encourage you to contact us directly to address any concerns you may have.
by A verified traveler
Posted 8 Nov 2024
Love the waffles best. Place was a bit dirty
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Rodrick,We are delighted to hear you enjoyed our waffles. Your feedback about cleanliness is duly noted for our continuous improvement efforts. We appreciate your valuable input and hope to welcome you back for an even better experience.
by A verified traveler
Posted 4 Nov 2024
Always stay here when visiting the area
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello katy,We appreciate your loyalty and are delighted to hear that you choose to stay with us whenever you visit the area. We strive to provide a comfortable and pleasant experience for all our guests. If you have any further feedback or requests for your next stay, please feel free to reach out to us.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Bill Van, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 1 Nov 2024
We were not given enough wash clothes for the number of people in our room. I ask for additional wash clothes and they acted like they didn't understand English. I then had to take our used towels to the laundry myself because they didn't have any additional ones clean. The positive side of this stay is that my daughter left her tablet in the room and the cleaning staff turned it in the the front desk. They contacted me that they had it. I appreciate the honesty of their employees.
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Latasha,We apologize for any inconvenience you experienced with the wash clothes. It's great to hear that our staff was able to locate and return your daughter's tablet promptly. We strive to maintain an honest and efficient service for all our guests. Thank you for sharing your feedback with us.
