Ratings based on 303 Verified Reviews
2.3 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Property was nasty, rooms very dirty and smelled foul. Wifi ddint work, first room they gave us had no heat ans the second room the heater turned off in the middpe of the nigjt amd it was arlund 35 degrees
Comment from Hotel Management
31 Dec 2024 by Freddy Asmar, Hotel Management
Thank you for your feedback. I sincerely apologize for the issues you experienced during your stay. This is not the standard we strive for, and I regret we fell short. I would appreciate the chance to make it right on your next visit. Please feel free to contact me directly so we can ensure a better experience for you.
by A verified traveler
Posted 26 Oct 2024
Roaches was in several rooms
Comment from Hotel Management
28 Oct 2024 by Freddy Asmar, Hotel Management
We sincerely apologize for not meeting your expectations during your stay. We take issues like this very seriously, and we're addressing the situation to ensure a better experience for all our guests. We hope you'll consider giving us another opportunity to make it right and provide you with the stay you deserve.
by A verified traveler
Posted 7 Oct 2024 on Travelocity
My room was dirty smells like dog dated very poorly kept bathroom falling apart smh.
Opening in door lets bugs in room had to put a towel to try and stop the bugs from getting in room.
Also free breakfast is a joke.
I would not recommend this place to my enemy.
The only good thing i can say about this place is there is free parking
Comment from Hotel Management
8 Oct 2024 by Freddy Asmar, Hotel Management
Thank you for your feedback. We're sorry to hear about the issues you faced during your stay, especially with the room and bathroom. We understand your frustration and will work on fixing these problems.We're also updating our property and hope you'll give us another chance to make things right. Thank you for letting us know, and we appreciate your understanding.Kind regards,
by A verified traveler
Posted 1 Oct 2024 on Hotels
The place needs some serious cleaning and updating. But you also get what you pay for I guess. Spend the extra $30 and book down the road
Comment from Hotel Management
6 Oct 2024 by Guest Relations, Hotel Management
Dear Kristine, Thank you for sharing about your recent stay. We regret that you experienced any lapse in cleanliness while here. This does not align with our standards and will be addressed by our housekeeping team. Feedback such as yours allows us to improve where necessary, and we hope to have a chance to leave a better impression in the future.
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Freddy Asmar, Hotel Management
Thank you for taking the time to share your feedback. I want to sincerely apologize that we did not exceed your expectations during your recent stay with us. Your experience is important to us, and we regret that we fell short of providing the quality you deserve.We would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can better understand your concerns and ensure your next stay meets your expectations.Sincerely,
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Freddy Asmar, Hotel Management
Thank you for taking the time to provide feedback. I sincerely apologize that we did not meet your expectations during your last stay with us. Your experience is important, and we are committed to improving based on your feedback.If there is anything specific that we could have done better or any details you’d like to share, please feel free to reach out to us directly. We would love the opportunity to address any concerns and make things right.Thank you again for your valuable input.Best regards,
by A verified traveler
Posted 13 Aug 2024
It is
Comment from Hotel Management
27 Aug 2024 by Freddy Asmar, Hotel Management
Thank you for taking the time to complete our survey and for giving us a 4-star rating! We truly appreciate your feedback and are pleased to know that you had a positive experience during your stay with us.We hope to have the pleasure of welcoming you back when you are next in town, and we will continue striving to exceed your expectations on your future visits.Best regards,
by A verified traveler
Posted 11 Aug 2024
Place was a joke. Only had 1 room available, we viewed it & decided not to stay. It has "full time" occupancy, vehicles torn apart in the parking lot & location is just past industrial area. My visa was still charged.
Comment from Hotel Management
12 Aug 2024 by Freddy Asmar, Hotel Management
Thank you for sharing your experience. We're sorry to hear that your stay didn't meet expectations. It sounds like there were several issues, including the limited room availability and the condition of the property.We take your feedback seriously and would like to address the charge on your Visa. Could you please contact us directly so we can investigate this matter further and resolve it to your satisfaction?We apologize for any inconvenience caused and appreciate your understanding.Sincerely,
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Freddy Asmar, Hotel Management
Thank you for sharing your experience. We're sorry to hear that your stay didn't meet expectations. It sounds like there were several issues, including the limited room availability and the condition of the property.We take your feedback seriously and would like to address the charge on your Visa. Could you please contact us directly so we can investigate this matter further and resolve it to your satisfaction?We apologize for any inconvenience caused and appreciate your understanding.Sincerely,
