Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2022 on Hotels
Comment from Hotel Management
18 May 2022 by DR, Hotel Management
We are sorry you were unhappy during your stay. Please contact the General Manager's office to provide further details. Thank you in advance.
by A verified traveler
Posted 25 Mar 2022
Comment from Hotel Management
25 Mar 2022 by DR, Hotel Management
Thank you for taking the time to provide a 5-star rating and comment. Both are appreciated.
by A verified traveler from Lakewood
Posted 14 Feb 2022
Very disappointing!!! I reserved a room (two months ago) with a king bed and got a small room with two queen beds. When I asked woman at front desk, she was VERY nonchalant in saying that there were no rooms available. She blamed Expedia for the error and told me to call them to complain. Then she suggested that I check out and find somewhere else to stay but I wouldn't be refunded for what was paid for the room. Being that I had to be at an event soon snd had no time to search for another hotel, I stayed. The room was small and very cold. When I looked at the windows, there was duct tape around the windows to (try) to keep the cold draft out, but the tape was old and coming off. I cranked the thermostat up to 90 degrees and the room was still cold. The bathroom was in need of remodeling or repair. The was wall was "bubbled" and paint peeling due to damage from steam coming from the shower. Between the tiles of the shower and along edge of bathtub there were blackened areas and mold in the grout. Overall a VERY disappointing stay. I will not return or suggest to others to stay there.
Comment from Hotel Management
14 Feb 2022 by DR, Hotel Management
We apologize your stay was disappointing. Would you be so kind to contact the General Manager's office at your earliest opportunity? Thank you in advance.
by A verified traveler
Posted 24 Jan 2022
The hotel is beautiful but dead... the AC wasn't working 😕 it was very cold
Comment from Hotel Management
24 Jan 2022 by DR, Hotel Management
Thank you for your time and feedback. Would you please be so kind to contact the General Manager's office at your earliest convenience? Thank you in advance.
by A verified traveler
Bad
Posted 17 Jan 2022 on HotelsWiFi didn’t work, tv didn’t work, thermostat broken, phone broken, no minibar as advertised, no room service as advertised, creepy water damage in bathroom, and room itself was pretty bleak
Comment from Hotel Management
17 Jan 2022 by DR, Hotel Management
We appreciate you taking the time to let us know about the problems you encountered during your stay. Would you please be so kind to call the General Manager's office at your earliest convenience? Thank you in advance.
by A verified traveler
Broken heat
Posted 12 Jan 2022 on HotelsThe heat in Our updates room wasn’t working. We tried waited but it never got over 72 degrees. They moved us but to an old Unrenovated room
Comment from Hotel Management
17 Jan 2022 by DR, Hotel Management
We apologize and appreciate you taking the time to let us know. We are working to upgrade the system.
by A verified traveler
Posted 3 Jan 2022
The stay was great. The hotel had everything we needed. The room was pretty bare bones, but it worked perfectly for us.
The area around the hotel is mostly closed, but if you have a car or Uber it’s not too bad to get down town
Comment from Hotel Management
17 Jan 2022 by DR, Hotel Management
Thank you for your feedback regarding your stay. We appreciate your time and rating.
by A verified traveler
Posted 15 Dec 2021
by A verified traveler
Posted 13 Dec 2021 on Hotels
Comment from Hotel Management
13 Dec 2021 by DR, Hotel Management
Thank you so much for your time and rating. Both are appreciated.
by A verified traveler
Horrible stay
Posted 8 Dec 2021 on HotelsThe entrance looked nice and that was it...rooms were outdated as all get out...The furnace made a loud thumping noise the whole time and they started work on the building at 8 am the next morning and woke me up ....Won't stay here again.
Comment from Hotel Management
10 Dec 2021 by DR, Hotel Management
We are making changes for improvement by our renovation. We have rooms on our premium floor that have been renovated and hope to do the same. for all. We appreciate your feedback and time.
