Ratings based on 598 Verified Reviews
2.6 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Cedric, We at the HOMETOWNE STUDIOS DETROIT - LIVONIA are disappointed to have earned your poor scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 11 Sep 2024
I like how they little apartment type hotels and you can stay as long as you need that's dope a fully equipped kitchen very quiet and safe.
Comment from Hotel Management
13 Sep 2024 by Hometowne Studios Livonia , Hotel Management
Hi Mrs. Stanley,Glad you enjoyed your stay! Hope to see you in the near future
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Jeffrey,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Detroit - Livonia. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Fred, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Detroit - Livonia and I are disappointed your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
Decent room… wish it was cleaner when I got in there. Will definitely book again but will also say something if it isn’t nice. Lovely staff. “Homemade” ashtrays outside rooms & laundry sitting outside 2 nights in a row.
Comment from Hotel Management
9 Sep 2024 by Hometowne Studios , Hotel Management
Thank You! Glad you enjoyed your stay! hope to see you again!
by A verified traveler
Posted 9 Aug 2024
i tried to cancel my reservation and they wouldn't give me a refund so my money went downhill and didn't receive my money baby. The general manager is rude poor customer service and has absolutely no people skills, trash is on every floor and infested with rays. I don't recommend this place to nobody or people with children
Comment from Hotel Management
11 Aug 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Tianasha,It's disheartening to read your feedback regarding your experience at the HomeTowne Studios by Red Roof Detroit - Livonia. You indicated that your stay fell short of your expectations due to the highlighted poor customer service, trash on the floor, along with the other highlighted issues. Please accept our sincerest apologies for such poor experience.Red Roof ask that you contact your original booking source to discuss a possible refund. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 6 Aug 2024
Nice and quiet
Comment from Hotel Management
6 Aug 2024 by Brandon, Hotel Management
Thank you for the review Jerimey!
by A verified traveler
Posted 2 Aug 2024
Overall: Highly sketchy and dirty motel. Almost all of the rooms are rented by long term residents (i.e. homeless individuals). A ton of sketchy things happening around, prostitutes, etc. Many of the cars in the parking lot are barely functional and missing windows, etc. Not worth the slightly cheaper cost to stay here compared to other motel/hotels in similar ranges within the Detroit area.
Service and Cleanliness: The room looked nothing like the photos. The motel office is only open a limited set of hours Mon-Sat. Our room was obviously not vacuumed or cleaned thoroughly, and we’re pretty sure the sheets were not washed because they had hair everywhere. There were piles of dirt and dust in all corners and under the table, bed, etc. The room reeked of cigarettes and had obviously been smoked in long term. The pillows didn’t have protectors, and the duvet didn’t have a cover on it. There are stinky piles and piles of trash on each level of the stairs of the motel. There are no clear instructions provided regarding check in, check out, or for concerns after hours, all the way to what to do for trash disposal or toilet paper replenishment. We were scared to both leave our cars overnight in the parking lot, or sleep in the bed in our room in case of bed bugs. We did not sleep the entire weekend.
Comment from Hotel Management
4 Aug 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Maia,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS DETROIT - LIVONIA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Brandon, Hotel Management
Dear JerimeyWe would like to get more feedback on your stay. If you could please reach out to management that would be much appreciated.Thank you
